Experience

Amret MFI

• Cambodia
• Financial Services
• 400 - 500 Employee

• Senior Officer, None core application management

  • Apr 2022 - Present

  • Administering and take responsibility for operation and maintenance of Mobile Banking platform. • Be the first contact point between AMRET and vendor for any issues related with Mobile banking and responsible to raising ticket to vendor and follow up solution to fix issues. • Be administer of Mobile banking portal, responsible for tariff rate update, configuring change in MB portal as required from business team and support QA team to do PVT after apply change. • Ensure all in charge system all are operated in healthy environment and meet the set KPI. • Working closely with NBC for CSS connection once there is any issue. • Support Rebalancing, CBC, Bill Payment, phone top-up transactions and reverse issue, notification, customer on board CamDX etc .. • Support packages deployment on ESB production as requested by Dev team to fix issues related to mobile banking platform. • Support deployment package on IIS, App release to play store, App store • Solved daily customer complaint with Bakong issues both incoming and outgoing transactions and confirm success or failed transactions to treasury team in order to make any adjustment to customers. • Solved daily customer complaint about mobile banking issues (Registration, OTP, Fund transfer etc ….) • Provide 2nd level technical support and collaboration with 3rd level support having internal development team and vendor of above systems to resolve issues based on agreed internal and external SLAs. • Good customer services to level 1 support and business users with highly accountability to the respected assigned tickets. • Other operational support tool (ESB, HA proxy, Jira, confluence, SQL language) Show less



Cellcard (CamGSM Co. Ltd.)

• Cambodia
• Telecommunications
• 100 - 200 Employee

• VAS Support Engineer

  • May 2017 - Oct 2022

   Generate and analyze KPI system report Work closely with local and oversea support team Compiles testing plans, test cases and scripts using business requirements and designs documents and tests application features requirements Work closely with develop team on new system to test and identify issue before release the service Report all issues and risk to management for preventive action Experience with USSD, MCA, SMSC, PRBT

• Provisioning and Mediation Support Engineer

  • Jun 2015 - Oct 2017

  • Maintains and supports the provisioning nodes• Designs, implement and maintains the CDR flow, collection and processes• Manages defects with suppliers and follows up resolution inside the set SLA time frames• Designs and develops provisioning system processes• Provides supports to all involvement teams in CDR processing, provisioning and customer management system• Performs other duties as assigned by management



Sotelco (Beeline)

• Business Application support Engineer

  • May 2009 - May 2015

  • Administering and take responsibility for operation and maintenance of VAS platforms (Roaming, Mediation, RBT,SMSC, MMSC, OTA, Outgoing IVR.• Service solution, request and co-operation with vendor to complete issues.• Ensure VAS system operate in healthy environment and meet the set KPI.• Execute request for change “RFC” within agreed SLA such as roaming tariff configuration, product implementation,installing patch, SMS broadcast, scratch card loading and activation, subscriber bulk provisioning, roaming commercial launch and other requests.• Successful in managing business process and customer accepting test “CATP” for billing and VAS.• Support new Release/ Upgrade activities, integration, and other technical testing• Support and deal with new requirement from commercial team• Second line support with necessary expertise to resolve issues escalated from first line diagnostics• Document all the existing VAS Services and applications in charge and ensure all the new or updated• Point of contact between vendor and local. Show less

• Server Engineer

  • Feb 2009 - Apr 2009

  • Monitoring of servers availability, hardware parameter• Restoration of servers in case of failure• Updates and patches installation• Responsibility for the information safety of technical and Software processing• Decision of incidents and problems of server platform defects analyzing• Adjustments of server’s parameters and hardware



Thakral One

• Singapore
• IT Services and IT Consulting
• 400 - 500 Employee

• IT Officer

  • Mar 2007 - Sep 2008

  • Network Installation (LAN and WAN) Window Server 2000 and 2003 Server • Network Administrator such as Domain Controller Backup Domain Controller • Domain Name System (DNS) • Web Server (IIS) • Remote Installation Service (RIS Image) Internet Sharing (Internet Connection Sharing (ICS), Network Address Translator(NAT) Internet Security Acceleration Server (ISA 2004,2006, IPCop, Router..etc) • Virtual Private Network (VPN) • Group Policy Object (GPO and software Installation) • Software Update Service (SUS) • Server Security (Security Template) • Build Server System (IBM(System x3200,x3400,x3650,x3250,x3850),HP) Complete Hard drive fault tolerance (Raid 0 to Raid 5) by software and hardware • Set up internet and Email use dial up connection • Recovery Data in Hard drive and Removable • Clean virus and Update virus definition Show less



Pacific System

• United States
• Book and Periodical Publishing

• Computer Technician

  • May 2006 - Jul 2007

  • Installing hardware and software systems • Maintaining or repairing equipment • Troubleshooting a variety of computer issues • Setting up computer security measures • Configuring computer networks • Installing hardware and software systems • Maintaining or repairing equipment • Troubleshooting a variety of computer issues • Setting up computer security measures • Configuring computer networks