Experience

Reckon

• Australia
• Software Development
• 100 - 200 Employee

• Community Manager

  • Oct 2015 - Present



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Social Media Advisor

  • 2013 - Sep 2015

  Vodafone New Zealand, AucklandSocial Media Advisor• Cultivate and manage branded online communities through the execution of the Social Media strategy• Interact with our customers via our digital channels including but not limited to VF Forum / Blogs, Facebook, Twitter, YouTube and Chat• Be instrumental in increasing our social media presence, engagement and visibility of our brand• Use social media monitoring tools to monitor conversations and report on metrics• Translate data into coherent, value driven reporting to identify key trends and opportunities.• Proactively search for opportunities to improve the customer service delivery whilst reducing overall cost to serve• Identify key customer issues that could impact on Vodafone’s external brand through existing processes and escalation paths



Kiwibank

• Assistant Manager

  • 2003 - 2010