Experience

Insurance Administrator of America

• United States
• Insurance
• 1 - 100 Employee

• Cobra Specialist

  • Mar 2023 - Present

  • Reports inconsistencies in eligibility, plan structure, account set-ups and systems structure to management. Research inbound escalations and suggests corrective actions for prevention in future situations. Rebuild of member records in COBRA database as necessary • Analyzes all group renewals, off-anniversary and termination requests for accuracy, reasonability, and completeness. • Assist with the onboarding process of new clients by attending the implementation meetings, reviewing… Show more • Reports inconsistencies in eligibility, plan structure, account set-ups and systems structure to management. Research inbound escalations and suggests corrective actions for prevention in future situations. Rebuild of member records in COBRA database as necessary • Analyzes all group renewals, off-anniversary and termination requests for accuracy, reasonability, and completeness. • Assist with the onboarding process of new clients by attending the implementation meetings, reviewing company policies, and gathering the necessary information needed to properly set up the new clients. Show less • Reports inconsistencies in eligibility, plan structure, account set-ups and systems structure to management. Research inbound escalations and suggests corrective actions for prevention in future situations. Rebuild of member records in COBRA database as necessary • Analyzes all group renewals, off-anniversary and termination requests for accuracy, reasonability, and completeness. • Assist with the onboarding process of new clients by attending the implementation meetings, reviewing… Show more • Reports inconsistencies in eligibility, plan structure, account set-ups and systems structure to management. Research inbound escalations and suggests corrective actions for prevention in future situations. Rebuild of member records in COBRA database as necessary • Analyzes all group renewals, off-anniversary and termination requests for accuracy, reasonability, and completeness. • Assist with the onboarding process of new clients by attending the implementation meetings, reviewing company policies, and gathering the necessary information needed to properly set up the new clients. Show less



Philadelphia Union

• United States
• Spectator Sports
• 200 - 300 Employee

• Marketing Intern

  • Aug 2022 - Dec 2022

  Assist in strategic planning and executing Marketing initiatives. Conduct market research that consists of analyzing data, documenting marketing efforts and prospective client studies. Assist with game day operations and client management. Assist in strategic planning and executing Marketing initiatives. Conduct market research that consists of analyzing data, documenting marketing efforts and prospective client studies. Assist with game day operations and client management.



Freedom Mortgage

• United States
• Financial Services
• 700 & Above Employee

• Business Analyst

  • Feb 2020 - Jun 2022

  Provided timely and accurate price exceptions base on borrower’s loan structure. Analyze offers between borrower and loan advisor on Conventional, FHA, and VA loan types Contributed to on-boarding new employees and professional development Supported manager and supervisor in disturbing high-level recaps and capital market changes Provided timely and accurate price exceptions base on borrower’s loan structure. Analyze offers between borrower and loan advisor on Conventional, FHA, and VA loan types Contributed to on-boarding new employees and professional development Supported manager and supervisor in disturbing high-level recaps and capital market changes



Conduent HR Services

• United States
• Information Technology & Services
• 700 & Above Employee

• Benefits Administrator Level III

  • May 2019 - Feb 2020

  Managing, directing and planning of group benefits programs such as health, dental, vision, disability, life insurance, workers comp, travel and accident, 401(k), retirement and other plans. Update and keep employee records Advise employees of their benefit options Managing, directing and planning of group benefits programs such as health, dental, vision, disability, life insurance, workers comp, travel and accident, 401(k), retirement and other plans. Update and keep employee records Advise employees of their benefit options



Willis Towers Watson's OneExchange

• Benefits Specialist

  • Sep 2018 - May 2019

  Provide a high level of customer service support when handling customers’ questions/complaints in respect to defined benefit pension and/or health and welfare plans. Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and… Show more Provide a high level of customer service support when handling customers’ questions/complaints in respect to defined benefit pension and/or health and welfare plans. Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon. Read and understand client’s plan documents, amendments or online knowledgebase tools, etc. Collect relevant information, determine immediate requests/questions and also anticipate the future needs of the member Show less Provide a high level of customer service support when handling customers’ questions/complaints in respect to defined benefit pension and/or health and welfare plans. Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and… Show more Provide a high level of customer service support when handling customers’ questions/complaints in respect to defined benefit pension and/or health and welfare plans. Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon. Read and understand client’s plan documents, amendments or online knowledgebase tools, etc. Collect relevant information, determine immediate requests/questions and also anticipate the future needs of the member Show less

• Mortgage Loan Closer

  • Oct 2012 - May 2018

  The Coordinator is responsible for obtaining, performing a comprehensive review and updating the system for various documents Offers customer support at various stages of the loan process Performs ad-hoc request as directed by supervisor or manager Sends out highly sensitive emails to provide resolutions between Title Company and seller Communicates with Title Company in providing answers in result of successful signing The Coordinator is responsible for obtaining, performing a comprehensive review and updating the system for various documents Offers customer support at various stages of the loan process Performs ad-hoc request as directed by supervisor or manager Sends out highly sensitive emails to provide resolutions between Title Company and seller Communicates with Title Company in providing answers in result of successful signing



Subaru of America

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Assistant Administrative

  • Aug 2011 - Aug 2012

  Sorting and delivering mail, assisting in setting up for employee events/meetings, possible visual aid experience Computing international and domestic shipments into UPS and FED EX software to be delivered to SOA’s customers and employees’ Pitney Bowes operator Sorting and delivering mail, assisting in setting up for employee events/meetings, possible visual aid experience Computing international and domestic shipments into UPS and FED EX software to be delivered to SOA’s customers and employees’ Pitney Bowes operator