Manager

• Aug 2022 - Present

- Performance Management- Recruitment- Rostering- Community Engagement - Funraising

Assistant Manager, Avenue Parramatta

• Feb 2020 - Aug 2022

Working with Avenue (Fighting Chance) towards a vision for a world in which work is accessible for all, and bringing world-class work, social and learning opportunities to people of all abilities.- Managed a team of ~ 80 to provide the best possible environment for Support Workers to ensure participants' personal growth & development through meaningful work- Managed end-to-end recruitment (administrative compliance, interviews, final selection, onboarding, and continuous upskilling of Support Workers).- Created weekly rosters and used CMS to roster & ensure up to date database management on a daily basis.- Developed alternative programmatic offerings to respond to COVID-related disruption to the BAU offering.- Provided strategic insights regarding functional upgrades for CMS.

Business Advisor

• Feb 2018 - Present

Responsible for strategic insight and business advice for an Australian online education start-up with the primary focus of transforming the lives of Australians through financial education. Key contributions to the business: - Core growth strategies (events, partnerships, promotional campaigns) - Recruitment, onboarding and training - People and performance management https://skilledsmart.com.au/money-finance-press-and-media/ Responsible for strategic insight and business advice for an Australian online education start-up with the primary focus of transforming the lives of Australians through financial education. Key contributions to the business: - Core growth strategies (events, partnerships, promotional campaigns) - Recruitment, onboarding and training - People and performance management https://skilledsmart.com.au/money-finance-press-and-media/

Support Worker

• Apr 2020 - Present

Store Manager

• May 2018 - Dec 2018

Accountable for P&L, management and operations, in a store with turnover of over $40 million p.a. and headcount of over 100 team members.- Delivered significant uplift in Customer Satisfaction metrics, taking the store from ranking bottom 100 in Australia (out of 800 stores) to 34th store nationally within 6 months, by: intensive team training, cultivating a store-wide customer-service culture, implementing reward and recognition initiatives, and daily review of customer metrics and processes with team. - Reformed the hygiene and cleanliness standards within the store by implementing and enforcing processes, improving communication between the cleaning team and the store team, and reforming team culture. This resulted in the store improving from below regional average to 3% above regional average within 6 months.

Internal Consultant (secondment role)

• Jan 2018 - May 2018

Appointed to roll-out and ensure compliance with the Coles Supermarkets Enterprise Agreement (2017) across a regional area comprising 15 Coles stores and over 1,400 total team members. - Delivered over $200k in cost savings across the region after analysing each store’s rostering and remuneration data to optimise team rostering and team composition for cost and operational efficiencies.- Summarised & prepared training on a large amount of highly technical information contained in the 2017 Enterprise Agreement.- Conducted training sessions for senior management (Store Managers, Department Managers and Office In-Charges) on working conditions to support EBA compliance.

Store Manager

• Dec 2016 - Jan 2018

Accountable for P&L, management and operations, in a store with turnover of over $25 million p.a. and headcount of over 90 team members.- Improved the store's safety culture to deliver a LOW RISK audit result (95.5%) on 24/10/17, improving the previous Store Manager's result significantly.

Assistant Store Manager

• Aug 2015 - Dec 2016

Supported Store Manager in managing store operations to achieve KPIs across all 7 departments, in a store with a total headcount of 300 staff across a 24-hour span of operation.- Hand-picked to be promoted to the highest-grossing Coles’ store in Australia as Assistant Store Manager (Coles Broadway; grossing over $100 million p.a.)- Responsible for ensuring regulatory and legislative compliance - Appointed ‘Regional Safety Champion’: responsible for driving compliance with Workplace Health & Safety laws and Coles Safety Standards across 15 stores in the region; resulted in the region being ranked #1 nationally for safety.- Instrumental in creating and maintaining a great employee culture, culminating in the Store being recognised as NSW’s ‘Store Team Of The Year’ (2016)- Liaised with many internal stakeholders within the business on potential strategy and process-improvements from an operational perspective.

Assistant Store Manager

• May 2013 - Aug 2015

Responsible for ensuring regulatory/legislative compliance as well as training external hires and newly-promoted managers at the ‘Learning Hub’ Coles Store with 130 employees and over $60M revenue p.a.- Trained and mentored new team members and external hires as well as developing department managers and supervisors to effectively coach their teams.- Lifted Coles Bondi out of ranking bottom 100 in Australia (out of 800 stores) for ‘Total Loss’ metrics within 3 months by analysing waste and markdown data across 6 departments to develop optimisation strategies, working with Department Managers to implement sustainable process improvements.- Awarded as Regional Finalist for Coles Community Hero for fundraising, community activism and philanthropic leadership.

Duty Manager and Dry Goods Manager

• Jun 2012 - May 2013

Fast-tracked promotion as Duty Manager into Edgecliff (part of Coles' second-highest grossing region in NSW). As Duty Manager: responsible for managing end-to-end store operations after business hours (until midnight), leading teams of 20-40 people each night.As Dry Goods Manager: responsible for operations and KPIs of the ‘grocery’ department (the largest department in Coles, accounting for roughly 50% of store revenue), leading a team of 20 direct reports

Duty Manager

• Jan 2012 - Jun 2012

As Duty Manager, I was responsible for managing end-to-end store operations after business hours (until midnight), leading a team of of 20-40 people each night.I also assisted in training and establishing a new team for a newly opened store at Coles Greenacre: including on-boarding and training, as well as preparing the store for opening trade.

Coles Graduate Program

• Feb 2011 - Jan 2012

Rotations through all departments, with a strong focus on customer service and leadership training. Rotations included: Intensive training in Fresh Produce (Coles, Leichhardt)Acting Fresh Produce Department Manager (Coles, Riverwood)Intensive training as Duty Manager and Store Support Manager (Coles, Hurstville)Intensive training as Grocery Manager (Coles, Seven Hills)

Online Department

• Nov 2010 - Feb 2011

Quality Assurance; Customer Service; Picking stock for customers.