Experience

Engage ESM, an Eviden Business

• United Kingdom
• IT Services and IT Consulting
• 200 - 300 Employee

• DevOps Engineer

  • Sep 2021 - Present

  1. Configured ServiceNow platform for Incident, Problem, Change management, Configuration Management and Service Catalog. 2. Created and managed catalog items, along with creating widgets, pages, menus for Service Portal. 3. Configured Business Rules, UI Policies, UI Actions, Client Scripts including advanced scripting. 4. Used ACL's for providing field level security and table level security. 5. Managed workflow design of easy to medium nature. 6. Experienced working on email notifications, inbound actions, SLAs, Forms, Reporting. 7. Created schedule jobs and fix scripts. 8. Functional knowledge and implementation experience of ITSM frameworks. Show less



Atos

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Consultant

  • Nov 2015 - Sep 2021

  • Worked on Business Rules, Client Scripts, UI Policies, UI Actions, UI/Data policies, Script actions with Event queue, Mid Server script include, Processors, Email Notification, Email script, inbound actions, UI Pages, UI scripts, ACLs, Catalog UI Polices, Catalog Client Scripts, Database views, Scheduled Jobs. • Created multiple catalog items, On boarding Order Guides, Record Producers. • Implemented translation for multiple end user facing catalog items and portal. • Implemented Responsive end user portals using Bootstrap in continent management system which will be compatible in all devices. Show less



Tata Consultancy Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• IT Analyst

  • 2012 - 2015

  • Expertise in Troubleshooting, Installation, configuration, Backup /recovery, database security, Data Transformation Services (DTS), Database design, query optimization, Security administration, Replication, mirroring, log shipping and clustering. • Worked as Tier 3 level DB Engineer and Troubleshooting customer escalations and providing solutions to Tier 1 and Tier 2 DB support team. • Monitoring: Performance monitor (perfmon), SQL Profiler for monitoring instances, Debug T-SQL statements, identifies slow running queries. Show less