Ravi Prabhakar
Director, Solutions Delivery & IT Business Partner - BUs, Commercial & Corporate Functions at Emergent BioSolutions- Claim this Profile
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English Full professional proficiency
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Hindi Full professional proficiency
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Telugu Professional working proficiency
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Kannada Professional working proficiency
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Tamil Limited working proficiency
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Sanskrit Limited working proficiency
Topline Score
Bio
Credentials
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Salesforce Certified
SalesforceMar, 2016- Nov, 2024 -
PMP
Project Management InstituteJun, 2005- Nov, 2024 -
ITIL Foundation V3
ITIL CertifiedJan, 2004- Nov, 2024
Experience
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Emergent BioSolutions
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United States
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Biotechnology Research
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700 & Above Employee
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Director, Solutions Delivery & IT Business Partner - BUs, Commercial & Corporate Functions
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Jul 2016 - Present
Lead Global Enterprise Solution Delivery and Business Partnership for Commercial, Corporate, Strategy & Development and Business Units. - Partner with key business leadership to shape demand, build account plans, draft roadmap/strategy, support business architecture, change management and quantify IT value realization to ensure outcomes meet functional and overall Business Strategy - Partner with PMO to drive execution, manage portfolio, project finances and ensure delivery excellence - Build and grow a global team of functional and technical talent - Own and manage Solution, integration and data architecture - Drive Product Lifecycle management
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Digital Infuzion
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United States
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Software Development
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1 - 100 Employee
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Consultant, Program Director
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2013 - 2016
Served as the Delivery engagement leader for NIH NIAID USD $10M a year / 5-year contract with responsibilities: 1) establish and sustain account and 2) manage the NIAID (National Institute of Allergy & Infectious Diseases - part of NIH) clinical enterprise application projects. Key accomplishments include: ▪ Driving application services strategy to sustain billing revenue and margins within the account, ▪ Leading NIAID software development team (offshore and onsite) of 45+ in web application development, data interchange and database integration projects; awarded 3rd contract year ▪ Enhancing best practices in project management, including: ▪ Agile/Scrum software development methodology ▪ Project economics, scheduling & monitoring ▪ Requirements analysis, including CFR part 11, Section 508 and performance/load testing
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ArisGlobal
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United States
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Software Development
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700 & Above Employee
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Client Partner | Associate Director
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2006 - 2013
Served as the Associate Director / Client Partner for US Professional Services for key assigned accounts with responsibilities: 1) account oversight / business development (USD $5M target), 2) delivery oversight of projects within assigned accounts, 3) project management office (PMO). Key accomplishments include: ▪ Strategizing product and services roadmap for assigned accounts to identify opportunities. Tapped into customer’s pain point (data flow issue between CRM & drug safety system) to win USD $4M services ▪ Leading multiple engagements up to $10 million and teams of 70 in significantly high-stress, multi-geography (US, Japan, EU & India), multi-functional environments managing engagement risk and project economics ▪ Driving pre-sales & marketing activities including RFP & RFI responses, sales pursuits, pricing strategy, target segment identification, pre-sales demos, webinars and marketing collaterals ▪ Heading Project Management Office: ▪ Mentoring reporting project managers and weekly review of their projects ▪ Leading the offshore professional services team (USD $7M) successfully meeting revenue and margin goals ▪ Leading delivery of Clinical applications in partnership with SAP by Identifying market requirements, translation to product requirements and product delivery with annual revenue of $2M
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HP
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Delivery Manager
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2003 - 2006
Served as the Delivery Manager for Customer Relationship Management (CRM) applications (Amdocs Clarify) on a 10 year managed services contract for a key IT outsourcing business in Asia Pacific with responsibilities: 1) Manage program deliverables per SLA’s, 2) Revenue growth & delivery cost reduction. Key accomplishments include: ▪ Leading a team of 100+ Thai employees in a culturally sensitive environment and retaining low morale team by developing innovative incentive plans ▪ Setting up off-shore and driving delivery cost (15%) by moving work from High Cost to Low Cost Location ▪ Leading multiple Clarify CRM implementations including new installations, upgrades, data migrations and application integrations successfully. Driving and meeting target project metrics and financials
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Antenna Software (now part of Pegasystems)
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Software Development
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1 - 100 Employee
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Sr. Consultant, Mobile CRM Middleware
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2001 - 2003
Served as a technical consultant for the development of Amdocs CRM enterprise middleware (case & campaign management) to integrate with mobile devices with responsibilities: 1) analyze and map mobile device transactions to clarify database, 2) develop middleware code (ASP, Visual Basic, C#). Key accomplishments include: ▪ Developing middleware code for data received from Palm, Nokia, Blackberry, Compaq mobile devices. ▪ Developing and testing services, business objects, screens, web pages for 3 customers successfully
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Grant Thornton LLP (US)
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United States
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Accounting
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700 & Above Employee
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Sr. Consultant, CRM Practice
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2000 - 2001
Served as a technical consultant for CRM implementation (case management) with responsibilities: 1) Analyze/Document as-is and to-be business process and develop technical specifications 2) develop and configure Clarify CRM application (screens, reports, data dictionary) as per specifications. Key accomplishments include: ▪ Implementing CRM system to track lease contracts for Rockwell Automation at Cleveland OH. ▪ Migrating data from legacy home grown CRM system for H&R Block at Kansas City MI. ▪ Integrating case data (Clear Support) and parts data (Clear Quest) for Pelago Networks at Marlborough MA. ▪ Implementing inbound and outbound telemarketing call center for JC Penny at Milwaukee WI.
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Wipro
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India
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IT Services and IT Consulting
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700 & Above Employee
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Systems Manager, CRM
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1996 - 2000
Served as Systems Manager for the process consulting group to enable business process transformation to one of the largest accounts, GE Medical Systems with responsibilities: 1) Delivery of applications in-house and CRM COTS (Amdocs), 2) Provide Training services and production support. Key accomplishments include: ▪ Leading global full cycle COTS CRM (Sales, Service and Marketing) implementation across global locations (Hong Kong, France and North America) Served as Systems Manager for the process consulting group to enable business process transformation to one of the largest accounts, GE Medical Systems with responsibilities: 1) Delivery of applications in-house and CRM COTS (Amdocs), 2) Provide Training services and production support. Key accomplishments include: ▪ Leading global full cycle COTS CRM (Sales, Service and Marketing) implementation across global locations (Hong Kong, France and North America)
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Education
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2017 -
Harvard Business School
Primer, The Credential of Readiness (CORe), Business Analytics, Economics for Managers, and Financial Accounting -
Indian Institute of Management Bangalore
MBA, Strategy & Marketing -
Kuvempu Vishwavidyanilaya
B.S. (Bachelors of Science), Computer Science and Engineering
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