Experience

Redefine Marcom

• India
• Advertising Services
• 100 - 200 Employee

• Asst. General Manager - Demandcom Ops.

  • Sep 2018 - Present

• Manager Quality Analyst @ Redefine Marcom Pvt. LTD.

  • Sep 2018 - Sep 2020

  •Currently working as a Manager Quality Analyst + handling event calling team as well of 25+ peoples with one TL & two ATL..Database + activity quality checking with proper demographics status by doing pre analysis & post analysis, for better observation & improvement area.•Give training to new join + old employee’s time to time how to increase their productivity & understand there pain area.•Quality checking by doing deeply analyzing of calling files for better outcome & analyzing the Data quality & calling quality of resources.•Weekly / Month / quarterly Quality checking of every employees productivity, Analyzing there productivity of every team member, accordingly give them the feedback time to time.Focus on quality work with proper & minimum resource allocation. New process making for better results.•Making ATL & TL more productive by checking their work + giving them the training time to time as required.•Responsible for increasing the quality work + productivity + decreasing the dropout ratio.•Conduct motivational training programs for team.. Show less



Elets Technomedia

• India
• Media Production
• 100 - 200 Employee

• Manager Business Analytics Group

  • Nov 2017 - Sep 2018

  •Working as a Manager Business Analytics Group, Managing a team of business data analysts that use business data and statistical methods to provide insight into business performance and suggest area and methods of improving operations, handling a team of 6 database people & 4 callers. •Responsible for handling & maintaining the database for all verticals- e-gov, DL, BFSI, E-Health. Responsible for increasing database on daily bases as per the requirement & upcoming events. •On daily bases use to clean, de-dupe & update the database, so that our database should be current updated. •Making data status for all verticals for analysis & then build the database as per the requirements, coordinate with the sales team to understand there database requirement & build data as per there requirement. •Responsible for giving current updated for calling. •Do research & analysis if we have to do some different segment event. Like what type of events other companies did in previous. •Responsible for sharing online campaign leads like face book lead’s to our sales team by cleaning & de-duping them doing industry segmentation & giving them the relevant leads as per there requirement & adding them in our database by marking the source of the database for future use. Show less



9.9 Group

• India
• Business Consulting and Services
• 100 - 200 Employee

• Database & call center Manager

  • Oct 2011 - Nov 2016

  Handling a team of total 35 members across all centers and also coordinating with Sales & Brand Managers of Delhi, Mumbai & Bangalore centers for timely fulfilment of the requirement.Adroit in handling data mining, web searching of new data, profiling, updating the database. Handling an outsourced team of around 28 calling members in the Ahmadabad center who are responsible for event calling, webinar, survey, Lead generation, DB building, DB updating and verification. Taking regular update of their daily performance from their call center Manager. Deploying resource on every project & analyzing their daily basis output & accordingly providing support wherever the calling team is lacking. Adroitly listening to the call recordings of the team in order to ensure that the callers are communicating in an effective and rightful manner and passing on the correct information. Generating monthly, quarterly & weekly team Analysis report and allocating resource for every project on daily a basis.Monitoring the productivity of the team on a daily basis according to their EOD status and also preparing monthly community wise costing status. Regularly visiting the Mumbai & Ahmadabad centersand allocating their goal for the next year.Conducting a quality check of the database every month by analyzing the previous status and the current status. Maintaining a report of how much database is increasing in a particular community and ensuring that after completing the events filed should be merged in the CRM Portal with appropriate information.Managing the in-house CMR, maintaining & updating the DB on regular bases and also preparing reports and submitting the same to top management for reviewing the performance and productivity.Handling Customer database Management, ensuring that customer database is updated regularly. Constantly striving to build new databases of prospect customers for various marketing activities. Searching Web for new Database link’s to enhancethe company DB. Show less

• Database Manager

  • Oct 2011 - Nov 2016

  Handle the database of multiple community like - CIO, ITNEXT, INC, EDU, CFO, IGOV, etc.Handling calling team as well as database team.Analise the team daily outputs. Build the database on regular bases, De-duping, & updation in our CRM. Resource allocation on daily projects. Check the calling database & the calling remarks on regular base. Take action on the remarks if their is any issue. Send the DB to the database team for the updation in our CRM. daily discussion regarding the work.Cordinate with the sales team & brand managers with use to send them the demographic status as per their requirements. Listen to the call recordings of the callers on weekly bases.maintain the daily attendance of my team.Many more thing use to do with my team. Show less



Nine Dot Nine Mediaworx pvt. Ltd.

• Noida Area, India

• Manager Database

  • Oct 2011 - Nov 2016

  • Handling a team of total 25 members across all centers and also coordinating with Sales & Brand Managers of Delhi, Mumbai & Bangalore centers for timely fulfilment of the requirement.Adroit in handling data mining, web searching of new data, profiling, updating the database. • Handling an outsourced team of around 28 calling members in the Ahmadabad center (Amarketforce) who are responsible for event calling, webinar, survey, Lead generation, DB building, DB updating and verification. Taking regular update of their daily performance from their call center Manager. • Deploying resource on every project & analyzing their daily basis output & accordingly providing support wherever the calling team is lacking. • Adroitly listening to the call recordings of the team in order to ensure that the callers are communicating in an effective and rightful manner and passing on the correct information. • Generating monthly, quarterly & weekly team Analysis report and allocating resource for every project on daily a basis. • Monitoring the productivity of the team on a daily basis according to their EOD status and also preparing monthly community wise costing status. • Regularly visiting the Mumbai & Ahmadabad centersand allocating their goal for the next year. • Conducting a quality check of the database every month by analyzing the previous status and the current status. Maintaining a report of how much database is increasing in a particular community and ensuring that after completing the events filed should be merged in the CRM Portal with appropriate information. • Managing the in-house CMR, maintaining & updating the DB on regular bases and also preparing reports and submitting the same to top management for reviewing the performance and productivity. Show less



Nine Dot Nine Mediaworx pvt. Ltd

• Manager database

  • Oct 2011 - Nov 2016

  July 2007 July 2007



Channel Technologies Private Limited

• India
• Advertising Services
• 1 - 100 Employee

• Manager - Database

  • Aug 2005 - Oct 2011

  • Managed a team of 15 Executive, 4 Senior Executives, and 2 Team Leaders who were responsible for handling data mining, web searching of new data, profiling, updating the database. • Prepared MIS and submitted the same to top management for their reviewing performance and productivity and successfully controlled attrition and managed absenteeism, escalation and resolution • Responsible for Preparing Post Event Report with Analysis of data Consumption for clients (IBM, Microsoft, Adobe FICCI, Nokia and others). • Executed various Projects Including schemes, Lead generation, Audience generation for IBM, Microsoft, Adobe, Belkin, Lenovo, Nokia etc. • Organized Various Seminars/Events targeted CEO/ CIO/CTO’s across major metros & B Class Cities in India to create product awareness and leads generation. • Manage various direct Marketing activities like sending mailers.Trained and monitored the execution & BPO Team Leaders for overall execution of the projects & responsible for the quality output as per Clients Requirements. • Mapped Client Requirements for database Quality & execute overall schemes running in the data center. Show less



indiafin Technologies pvt ltd

• Noida

• Project Associate

  • Nov 2004 - Jul 2005

  Indiafin Technologies pvt. Ltd. is into Software testing as well as into web designing company. Job Responsibilities: • Meeting with the Clients to Get Business & Building Relationship • Do marketing analysis & survey, Coordination with the creative team. • Give demo presentation to the client. • Take appointment by collecting self database from various sources. • Reporting to our Director. Indiafin Technologies pvt. Ltd. is into Software testing as well as into web designing company. Job Responsibilities: • Meeting with the Clients to Get Business & Building Relationship • Do marketing analysis & survey, Coordination with the creative team. • Give demo presentation to the client. • Take appointment by collecting self database from various sources. • Reporting to our Director.



IndiaMART InterMESH Limited

• India
• Technology, Information and Internet
• 700 & Above Employee

• Marketing Executive

  • Dec 2003 - Sep 2004

  IndiaMART.COM is India's largest virtual B2B market place. It is a network of over 150 web based industry verticals like Automobile, Textile, Handicraft... for Indian suppliers and global buyers. It has over 700,000 registered suppliers for 20,000 product categories. It is into search engine optimization on Google and other search engines. Job Responsibilities: • Meeting with the Clients to Get Business & Building Relationship • To solve the queries of the Existing Clients • Achieve Monthly Targets • Reporting to my Manager. Show less