Experience

SLK SOFTWARE SERVICES PRIVATE LIMITED

• India
• 100 - 200 Employee

• Technical leader at SLK SOFTWARE

  • Feb 2020 - Present



Dell International Services India Private Limited

• India
• Computer Hardware
• 400 - 500 Employee

• Senior Application Engineer

  • Nov 2017 - Present

  Avaya support and Maintenance role in Dell. Avaya support and Maintenance role in Dell.



Accenture, Banglore

• Bengaluru Area, India

• IT Operations Sr. Analyst

  • Jul 2010 - Present

  CURRICULUM VITAE Ravindra Mallappa ADDRESS Email:ravi.masani123@gmail.com #2951 13th B main road : +91-9986414461 or +91 8880504461 Atteguppe RPC lay out Passport: J6512789 Vijay Nagar Bangalore-560040 SUMMARY  Over all 12 years of experience in the field of Voice networking and Infrastructure support.  TelecommunicationEngineer with rich Experience in Executing, Managing, Implementation & troubleshooting of voice networks.  Ability to execute mega projects within the timeline and with high level of customer satisfaction.  Work with the team to provide quality solutions in implementation & troubleshooting.  Have ability to think logical and narrow down to the core problem & resolve it. TOOLS/PRODUCTS  Nice Recording Solutions (4.1) – certified engineer  CISCO – CUCM  Avaya Media Servers (S8300, S8700, S8710 and S8720)  Media Gateways (G650, G3si, G350)  Avaya Call Management System (CMS 12.0 and 13.0)  Voicemail systems (IntuityAudix, Voice gate)  Avaya Voice portal (IVR)  Call recording systems (Nice loggers)  Avaya VoIP Solutions  Analog and digital phones deployment and programming  Implementation, support and administration on CDR’s like TELESOFT and ESCAPE  Implementation, support and administration of ISDN PRI circuits, IPLC links for Voice transport WORK EXPERIENCE SUMMARY Organization Post Held Period/Duration Accenture India Pvt Ltd. L2 Engineer 27th July 2010 till date JPMorgan India PVT LTD. L2 Engineer 7th April 2008 to 7th May 2010 AVAYA global connect ltd Avaya Project Engineer 10th Aug 2006 to 31st March 2008 Reflect Business Machines Project Engineer 21st Feb 2005 to 18thJuly 2006 NICE INTERACTIVE SOLUTIONS INDIA PRIVATE LIMITED Specialist T2 Technical Consultant 04-Apr-2016 to 18th July 2016 PROFESSIONAL EXPERIENCE ◻ NICE Recording solutions (NIM 4.1 NICE Engage XX, Real time solutions, NP, Sentinel , special CTI integration and SQL Database) Show less



Avaya

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Support Engineer

  • Apr 2008 - Present

   Avaya Media Servers (S8300, S8700, S8710 and S8720)  Media Gateways (G650, G3si, G350)  Avaya Call Management System (CMS 12.0 and 13.0)  Voicemail systems (Intuity Audix, Voice gate)  Nice Certified Engineer  Nice Recording system (version 3.1 and 4.1)  Call recording systems (Nice loggers)  Avaya VoIP Solutions  Analog and digital phones deployment and programming  Implementation, support and administration on CDR’s like TELESOFT and ESCAPE  Implementation, support and administration of ISDN PRI circuits, IPLC links for Voice transport  CISCO Version 8.6.2 – Undergone Cisco training CUCM and CISCO administration and troubleshooting 15 days. Show less



NICE

• United States
• Software Development
• 700 & Above Employee

• IP Telephony Senior Specialist NICE,Bengalore

  • Feb 2016 - Jun 2016



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Technical Consultant

  • Apr 2008 - Apr 2010



Reflect business machines pvt ltd Bangalore

• Bengaluru Area, India

• Customer Support Engineer

  • Feb 2004 - Jul 2006

   Avaya Media Servers (S8300, S8700, S8710 and S8720)  Media Gateways (G650, G3si, G350)  Avaya Call Management System (CMS 12.0 and 13.0)  Voicemail systems (Intuity Audix, Voice gate)  Nice Certified Engineer  Nice Recording system (version 3.1 and 4.1)  Call recording systems (Nice loggers)  Avaya VoIP Solutions  Analog and digital phones deployment and programming  Implementation, support and administration on CDR’s like TELESOFT and ESCAPE  Implementation, support and administration of ISDN PRI circuits, IPLC links for Voice transport  CISCO Version 8.6.2 – Undergone Cisco training CUCM and CISCO administration and troubleshooting 15 days. Show less