Experience

Phoenix Solutions4all Ltd.

• United Kingdom
• Software Development
• 1 - 100 Employee

• Project Manager / Co-ordinator

  • Sep 2018 - Present

  Liaising with a clients such as HSBC, European bank (EBRD), UCLH, McDonald’s, Welsh Assembly covering everything from the early stage of researching and advising on transformational strategies, to the definition of plans for improvement, change management, project and program management. Producing Key project documents such as Project Initiation Document and Business case. Conducting root cause analysis to identify business development opportunities with continuous improvement. Key Roles: • Created positive relationships with stakeholders through appropriate management adhering to the governance model • Understanding of full system development life cycle, as well as managing third party suppliers enabling swift transition and initiation of key projects • Effectively controlled projects through scope management, identified any scope creep, risk management, issue management at the same time controlling progress and any slip against the baseline plan • Effective change control management Key Achievement /Contributions: • Secured contracts with new clients worth in excess of £120,000 per annum • Introduced online scheduling system saving in excess of 70 hours per month resulting in cost savings of £42,000 per annum • Liaised with Web development team for better stakeholders and sub- contractors experience resulting in 80% customer satisfaction improvement Show less



Affinity Water

• United Kingdom
• Utilities
• 700 & Above Employee

• Project Manager for Shift Operations

  • Aug 2017 - Jul 2018

  Responsible for providing Technical Support to over 400 sites, 100 employees and 10 million customers. Applied Agile and lean thinking methodologies for continuous service improvements. Key Roles: • Supporting the Shift Operations Manager in ensuring our supply to customers and the strategic management of water distribution, including the optimization of company assets to meet budgetary requirements • Reviews all incoming alarm traffic and respond in line with company guidelines • Investigate issues, assess risk, escalating appropriately, agreeing outcomes and taking action. Record decision making • Maintain communications with internal/external customers, managing incidents & reporting supply/demand information • Make full and complete use of available supporting material and procedures to ensure efficient response to operational needs and compliance with Regulatory requirements • Participate in and promote the internal feedback process, to achieve continuous improvement of Team and self Key Achievement /Contributions: • Improved weekly and monthly performance reports for stakeholders, thereby enhancing customer experience by 35% • Remodelled the processes, to save on costs due to unplanned work such as power surges, improving service by 7% Show less



Barclays Investment Bank

• United States
• Financial Services
• 700 & Above Employee

• Community Banker

  • Nov 2016 - Feb 2017

  • Take ownership of the day to day issues raised by the customer and resolve or direct them towards having them resolved. • Communicate well with the customer’s and build relationship especially with regular customers. • Planning the organising daily diaries not only for the pre-booked appointments and drop in customers • Priorities and recognising sales leads especially on mortgages, loans and other promotional activities such as Blue rewards and insurances etc. • Digitally savvy for promoting online banking and mobile banking for highlighting features and ease of use. • Keeping the Barclays five core values Respect, Integrity, Service, Excellence and Stewardship in mind, deliver Show less



AA Hamilton College, Mouse Training Company

• Project Manager/Business Analyst/System Analyst

  • Sep 2011 - Aug 2016

  Accountable for managing the delivery of critical projects and for providing managerial support for all the projects conducted by the company. Key Roles: • Stakeholder management and worked directly with product owners. • Managed all aspect of business development and post-sale implementation of project. • Identify future sales opportunities; participate in pre-sales planning, project pricing, bid review and sales proposals • Evaluate business feasibility and service repackaging • Involved in Problem Management and acted as point of reference for escalation of incidents, service requests and activities • Planning, assessing solutions and taking effective decisions • Managed multiple resources across all projects with multiple projects running at any given time • Evaluated trainers and training materials, to take corrective measures in order to meet the client’s expectations • Translate business objectives into functional, system and automation specification • Training program and general resource management • Provide IT Training on Microsoft Packages up to advance level, to all levels of an organisation. Key Achievement / Contributions • Built Campus for AA Hamilton College, planning approval from council, designing and contract management. Project worth over £500,000. • Repackaged the service portfolio and business model for Mouse Training Company • Won several contracts for Mouse Training Company where one of the contract was worth over £350,000 per annum Show less



Eastman Kodak Company

• Manufacturing
• 700 & Above Employee

• Business Process Analyst

  • Jun 1997 - Jul 2011

  Responsible for managing the delivery of Kiosk software and connectivity for the service and support, to the EAMER region for all the projects conducted by the worldwide team. Also responsible for providing weekly and monthly technical updates of known issues/risks, to senior managers and also to the worldwide teams. Key Roles • Decompose high-level information gathered into business relevant information and transformation initiatives. • Evaluating the possibilities to deliver and delivering the requirements with business, design, development and testing teams. • Equip project support team with business specific knowledge to enable appropriate issue resolution. • Own project toll gates including project scoping and team definition; action items and holder management; project plan and change control management; project huddles, and SLA reviews with stakeholders and project sign-off. Key Achievement/contributions • Successfully initiated a change in the way software upgrades and the patches are release initially for EAMER Region than adopted by LAR and Austral Asia Region, delivering not only cost savings but also customer satisfaction hence simplifying the process for the worldwide team for Service and Support. • Successfully delivered Payment processing module initiated in EAMER region using CHIP and PIN payment method, working with major clearing Merchant Banks in France, Germany, Netherlands and UK. • Delivered an approval for the Inventory Management project with the cost saving of up to $1 million Dollars per year for the next 3 Years, by Kodak Management Leadership Team. • Delivered the overall cost savings of 9% by simplifying the cost associated with Gas and Electricity prices. • Restructured the data capturing and hence improved accuracy by 27 %. Show less



Micro Anvika Ltd.

• Retail
• 1 - 100 Employee

• Technical / Customer Service Manager

  • Jan 1993 - Jun 1997

  Key Roles • Assess business opportunities, benefits, risks, and success factors of a potential solution • Accountable for switching from manual to computerised data of customer’s and products, technical / warranty department. • Delegating and prioritising jobs for engineers within the Technical department. • Liaise with customers, suppliers and manufactures of up to 3000 products. Key Achievement/contributions • Grew the department from 2 people team to 16 people with 3 departments Technical, Customer Services and Returns • Negotiated contracts with the manufacturers to become registered IBM, Panasonic, Sony, ACER and others Repair Agent. • Improved visibility of the total cost and increased profitability with the Managing Directors of the organisation. Show less



Self Employed

• Real Estate
• 1 - 100 Employee

• Private tutor

  • 1991 - 1995

  Provided Part-Time private tuition to children studying for the GCSE, 13 plus and 11 plus National Curriculum Examination in English, Mathematics and Information Technology Provided Part-Time private tuition to children studying for the GCSE, 13 plus and 11 plus National Curriculum Examination in English, Mathematics and Information Technology