Sr. Project Manager

• Aug 2021 - Present

•Manage a portfolio of complex initiatives that span one or multiple lines of business•Provide on-site leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones•Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously•Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives•Report on project success criteria results, metrics, test and deployment management activities•Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence•Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization•Prepare estimates and detailed project plan for all phases of the project•Procure adequate resources to achieve project objectives in planned timeframes•Manage the day-to-day project activities and resources and chairs the project management team meetings•Monitor staff performance and complete performance reviews.

IT Project Manager

• Jan 2020 - Aug 2021

• Successfully organised and planned workload in order to optimise the time use by everyday duties• Defined and documented project requirements• Effectively identified potential blockers and defining problems in a timely manner, generating alternative solution and implementing next steps• Responsible for building and maintaining effective relationships across the group, ensuring appropriate engagement with sponsors and stakeholders • Supported the development of tools and resources including best practice case studies and national guidance• Supported the delivery of direct, hands-on support to systems undergoing service reconfiguration• Responsible for drafting briefings for senior stakeholders• Worked proactively and constructively with the team to provide coaching and guidance• Supported the team by keeping members focused on product value• Responsible for planning, scheduling, and monitoring works to meet time & cost and quality targets• Coordinated, recorded and ensured quality compliance was always met• Responsible for always ensuring the user’s needs were met consistently throughout each stage.

Project Coordinator

• Feb 2015 - Dec 2019

• • Ensured the delivery of professional and effective administration support to the L&D team, monitoring performance management of Customer Service Coaches (CSCs) whilst in training• Maintained RAID logs, Chang logs for the Project.• Booking Resources for Project Managers.• Managing all the admin and provide support to PM.• Dealing with stakeholders in the absence of PM.• Validating Resources for the project for the finance team. Major Projects-Managing and Rolling out Product upgrade system.Part of Fly Mentoring Team.Part of British Airways Uniform Champions.

Project Cordinator

• Feb 2017 - Jul 2019

Information Technology Project Coordinator

• Jun 2013 - Feb 2015

• Oversaw and coordinated the daily management of projects, providing a range of support to Project Managers and other senior managers, including administration • Developed, updated and monitored business and action plans and managed own workload to ensure team and wider business deadlines were met • Led daily Stand-Ups and chaired meetings with cross-functional teams during the absence of the Project Manager to overcome raised issues and ensure projects were running to plan • Established and maintained strong client and stakeholder relationships, both internally and externally