Experience

Smartzi Lanka (Private) Limited

• Sri Lanka
• Information Technology & Services
• 1 - 100 Employee

• Operations Executive

  • Nov 2022 - Present



Eric Rajapakse Opticians

• Sri Lanka
• Hospitals and Health Care
• 1 - 100 Employee

• Branch Manager

  • Feb 2022 - Feb 2023



Cement Marketing Lanka pvt Ltd

• Sri Lanka
• Construction

• Business Development Manager

  • Mar 2021 - Jan 2022



THE BERRY MAN Inc, Santa Barbara,San Luis Obispo,Oxnard

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Bussiness Development Manager

  • Mar 2021 - Jan 2022

  • Customer complaints and inquiry management • Client’s payment recovery management • Customer requests management by dealing with client. • Agent account management with sales • Customer complaints and inquiry management • Client’s payment recovery management • Customer requests management by dealing with client. • Agent account management with sales



Vision Care Optical Services Pvt Ltd

• Sri Lanka
• Health and Human Services
• 100 - 200 Employee

• Senior Marketing Executive

  • Jan 2018 - Feb 2021

  • Customer complaints and inquiry management • Client’s payment recovery management • Customer requests management by dealing with client • Increasing outlets • Agent account management with sales • Customer complaints and inquiry management • Client’s payment recovery management • Customer requests management by dealing with client • Increasing outlets • Agent account management with sales



Etisalat UAE

• United Arab Emirates
• Telecommunications
• 700 & Above Employee

• Telecom assistant

  • Oct 2014 - Dec 2017

  • Marketing Etisalat products and provide tailor made telecommunication/ IT solutions to Large cooperate companies and individual customers. • Managing existing client and providing updates on new/ improved products while cross-selling new/ upgrade products to them. • Client’s account management • Customer complaints and inquiry management • Client’s payment recovery management • Customer requests management by dealing with technical department • Marketing Etisalat products and provide tailor made telecommunication/ IT solutions to Large cooperate companies and individual customers. • Managing existing client and providing updates on new/ improved products while cross-selling new/ upgrade products to them. • Client’s account management • Customer complaints and inquiry management • Client’s payment recovery management • Customer requests management by dealing with technical department



Western Union

• United States
• Financial Services
• 700 & Above Employee

• Senior Business Development Officer

  • Mar 2011 - Oct 2014

  • Product promotions • Monitoring of branches operations • Overall business development within the allocated geographic area • Cash Management Accomplishments • Most outstanding Business Development Officer - October 2011 • July 2011 - 1st Runner up • September 2011 - 2nd Runner up • November 2011 – 2nd Runner Up • December 2011 – 2nd Runner Up • January 2012 – 1st Runner Up • March 2012 – 1st Runner Up • May 2012 – 1st Runner Up • August 2012 – 2nd Runner Up • October 2012 – 2nd Runner Up • November 2012 – 2nd Runner Up • December 2012 – 1st Runner Up • February 2013 – 2nd Runner Up • March 2013 – 2nd Runner Up Show less



Citizens Development Business Finance PLC

• Sri Lanka
• Financial Services
• 300 - 400 Employee

• Marketing Executive

  • Oct 2010 - Mar 2011

  • Product Sales • Product promotions • Sales target achievement • Respond customer inquiries Accomplishment • Runner Up (Joint Winner) – Best Upcoming Branch – Citizen Development Business Finance Limited .(Annual Awards) • Product Sales • Product promotions • Sales target achievement • Respond customer inquiries Accomplishment • Runner Up (Joint Winner) – Best Upcoming Branch – Citizen Development Business Finance Limited .(Annual Awards)



Suntel Ltd

• Sri Lanka
• Telecommunications
• 100 - 200 Employee

• Customer Relationship Executive

  • Nov 2009 - Oct 2010

  Activities And Responsibilities ▪ Answer phones and respond to customer requests. ▪ Sell product and place customer orders in computer system. ▪ Provide customers with product and service information. ▪ Transfer customer calls to appropriate staff. ▪ Identify, research, and resolve customer issues using the computer system. ▪ Follow-up on customer inquires immediately resolved. ▪ Recognize, document and alert the supervisor of trends in customer calls. Activities And Responsibilities ▪ Answer phones and respond to customer requests. ▪ Sell product and place customer orders in computer system. ▪ Provide customers with product and service information. ▪ Transfer customer calls to appropriate staff. ▪ Identify, research, and resolve customer issues using the computer system. ▪ Follow-up on customer inquires immediately resolved. ▪ Recognize, document and alert the supervisor of trends in customer calls.