Experience

Advance Vision Technology

• Australia
• Information Technology & Services
• 1 - 100 Employee

• Service Desk Analyst

  • Nov 2021 - Present



Awesome CX

• United States
• Outsourcing and Offshoring Consulting
• 400 - 500 Employee

• Customer Care Team Lead

  • Mar 2019 - Dec 2021

  *Handling a Team of 15-20 Customer care reps*Handling Escalated tickets*Coaching, Mentoring and Development *Monitoring main drivers and feedback from tickets*Clearing roadblocks

• Senior Customer Service Representative

  • Oct 2018 - Mar 2019

  *Handling inbound/outbound calls*Chat and Email support*Escalation calls*Coaching, Mentoring and Development*Monitoring main drivers and feedback from tickets

• Customer Service Representative

  • Jun 2018 - Oct 2018

  *Handling inbound/outbound calls *Chat and Email support



Six Eleven Global Services and Solutions

• Philippines
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Six Eleven Global Services and Solutions

  • Jul 2014 - Feb 2018

  Retention Specialist Team Leader Billing Representative Remote Assistance/Livelook Operator Customer Service Representative - Chat Support Retention Specialist Team Leader Billing Representative Remote Assistance/Livelook Operator Customer Service Representative - Chat Support