Ravin Cedeno
Service Desk Analyst at Advance Vision Technology- Claim this Profile
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Bio
Experience
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Advance Vision Technology
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Australia
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Information Technology & Services
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1 - 100 Employee
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Service Desk Analyst
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Nov 2021 - Present
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Awesome CX
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United States
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Outsourcing and Offshoring Consulting
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400 - 500 Employee
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Customer Care Team Lead
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Mar 2019 - Dec 2021
*Handling a Team of 15-20 Customer care reps*Handling Escalated tickets*Coaching, Mentoring and Development *Monitoring main drivers and feedback from tickets*Clearing roadblocks
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Senior Customer Service Representative
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Oct 2018 - Mar 2019
*Handling inbound/outbound calls*Chat and Email support*Escalation calls*Coaching, Mentoring and Development*Monitoring main drivers and feedback from tickets
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Customer Service Representative
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Jun 2018 - Oct 2018
*Handling inbound/outbound calls *Chat and Email support
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Six Eleven Global Services and Solutions
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Philippines
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Outsourcing and Offshoring Consulting
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200 - 300 Employee
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Six Eleven Global Services and Solutions
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Jul 2014 - Feb 2018
Retention Specialist Team Leader Billing Representative Remote Assistance/Livelook Operator Customer Service Representative - Chat Support Retention Specialist Team Leader Billing Representative Remote Assistance/Livelook Operator Customer Service Representative - Chat Support
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Education
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AMA University
Bachelor's degree, Information Technology