DevOps Engineer

• Jul 2022 - Present

IT Engineer

• Sep 2021 - Feb 2022

• Monitor, and maintain Windows servers both in our AWS cloud infrastructure and on premise in customer’s network. • Support our build and deployment pipelines using TeamCity and OctopusDeploy for Qlikview Products to provide support to the developers. • Assist with troubleshooting of builds, deployments, servers • Monitor, and maintain Windows servers both in our AWS cloud infrastructure and on premise in customer’s network. • Support our build and deployment pipelines using TeamCity and OctopusDeploy for Qlikview Products to provide support to the developers. • Assist with troubleshooting of builds, deployments, servers

Windows System Engineer

• May 2018 - Jun 2021

Management of Windows Servers lifecycle: • Server Build on virtualization Vcenter Infrastructure Environment • Server Build on production + non-Production Environment with different Windows Servers OS • Server build on staging network and migration to a different network zone. • Server Delivery Quality Check Control • Reporting of KPI + Server build follow up of any Issue with different team. Troubleshoot issue with automated and non-automated build via Service now ticketing system. • Server build troubleshooting via Orchestration tool such as cisco process orchestration and SCCM • Review of change management for Server in operational role. Show less

System Engineer

• Jan 2017 - Apr 2017

Project: FIS / Clear2pay • Fixing and deploying IBM Bigfix agent installation on Windows / Linux server and client favor OS systems in the enterprise network • Identify, manually fix and install on approximately 1800 types of Linux systems and 200 windows machines. • Identify the root cause of failures for errors in deployment and solve them. • Worked on heterogeneous environment both domain and non-domain joint networks. Project: FIS / Clear2pay • Fixing and deploying IBM Bigfix agent installation on Windows / Linux server and client favor OS systems in the enterprise network • Identify, manually fix and install on approximately 1800 types of Linux systems and 200 windows machines. • Identify the root cause of failures for errors in deployment and solve them. • Worked on heterogeneous environment both domain and non-domain joint networks.

Senior IT Infrastructure Support Engineer

• Aug 2011 - Apr 2016

• Planning and Implementation on various migration projects such as file and print server and application servers from 2003 to 2012 R2. • Rebuild and provision Vmware virtual servers to support new applications as per the department and business requirements. • MobileIron deployment and Administration for the EMEA users for IOS and android devices. • N-circle security Remediation and patching application and server OS to improve security. • Backend application support for maintaining, troubleshooting and provide continuous availability to the business. • Fix application access and connectivity using Checkpoint firewall in DMZ. • File Server Cluster Administration. • Printer support and administration on Server 2012 R2. • Provide assistance with systems planning, business information analysis and process improvement initiatives. • Escalation of incidents and problems to suppliers and ensure the service levels agreed upon with the suppliers. • Formulated ideas on the improvement and follow up of IT services delivered. • Maintained the IT hardware and software inventory for Infrastructure data center. • Generated KPI reports and statistics on IT services. • Maintained and enhanced contacts with suppliers. • Day-to-day support of servers and all of the enterprise backend applications across the EMEA offices. • Vmware VSphere administration. • Monitoring Backup using Commvault enterprise backup solution. • SQL Server Administration. Show less

MIS Technician 3 / System Administrator

• Oct 2003 - Jul 2011

• Help Desk Level 3 for supporting internal and remote users. • Responsible for managing, maintaining and administrating domain servers and member servers for supporting the network infrastructure. • Extended knowledge with Altiris Client Management suite for patch management and deploying software and operating systems. • Good Knowledge with System Center Configuration Manager 2007 for security updates, Application installation and OS deployment. • Managing client OS Win XP / Win 7 /Win 10 in a Windows domain using Group Policy Preferences. • Unattended deployments of software over the WAN into remote offices, and working knowledge with PCs in different languages. • Migrating windows XP/7 clients and integrating Server 2003 into domains. • Setting up and installing MAC OS 10.6 and integrating with Active Directory and supporting Creative Suite 5 on Mac OS. • Setting up Group Policy Preferences in Windows Server 2003 • Improving and administrating servers, Printers and client based OS using group policy and group policy Preferences. i.e mapping drives, creating shortcut on desktops, resetting passwords, installing printer drivers and securing the network. • Installing servers 2003 / 2008 and managing and installing applications. • Administrating Terminal Server 2008 using RDP and setting up RemoteApps • Creating Users, Security group, distribution group on domains for new hires and terminations. This also requires following up with Sarbanes Oxley compliance requirements. • Remote Administrating and monitoring for the File and Printer Servers and Domain Controllers in Active Directory • Installing, upgrading and repairing and preparing laptops, desktops and servers. • Repacking software for preparing software for silent installing for deployments on pc’s Show less

IT Support

• Jan 2000 - Jan 2003

• IT support for desktop and remote users. • Setup and maintenance of voice, data and networking systems. • Installation and configuration of laptops and desktop PCs. • Troubleshooting of hardware, software and network related problems. • IT support for desktop and remote users. • Setup and maintenance of voice, data and networking systems. • Installation and configuration of laptops and desktop PCs. • Troubleshooting of hardware, software and network related problems.

Hardware engineer

• Jan 1997 - Jan 2000

• Service and maintenance of desktop, laptop computers and network equipment. • Component level servicing of monitors, terminal and power supplies. • Service and maintenance of desktop, laptop computers and network equipment. • Component level servicing of monitors, terminal and power supplies.