Agile coach at BNY Mellon - CRM

• May 2023 - Present

Analyzed CRM Program of 7 to 8 agile teams with Business and Technology leaders along with teams to identify the need of transforming to agile way of working and created three months transformation roadmap which can address stakeholders' concerns in achieving high product delivery in a predictable manner. Analyzed CRM Program of 7 to 8 agile teams with Business and Technology leaders along with teams to identify the need of transforming to agile way of working and created three months transformation roadmap which can address stakeholders' concerns in achieving high product delivery in a predictable manner.

Senior Agile coach at Northern Trust - TLM Reconciliation

• May 2022 - Jan 2023

• Improved overall agility of Release Train to 12% in 6 months by identifying agile team's anti-patterns, issues, challenges, bottlenecks, and provided solutions in ART maturity journey. • Upgraded Time to Market for feature delivery from 45 days to 32 days resulting in frequent product releases with 30% improvement in Feature cycle time. • Lowered User story cycle time from 11 days to 6 days giving 54% improvement in user story cycle time. • Accelerated productivity to 35% by building smaller, autonomous, cross functional, self-organized technology teams aligned to business outcomes. • Lowered defect density in System integration testing and User Acceptance testing to 15% by enforcing testing initiatives such as Regression, Sanity, Automation and end to end testing. • Strengthened quality with reduction in rate of incident for post-production issues from 120 to 45 in six months by fostering in-sprint testing and Inspect & Adapt workshop to identify root cause for production defects. • Achieved stable predictability for more than 6 iterations by developing hygiene boards for capabilities in Agile Lifecycle Management tool, helping agile teams in monitoring progress of work items in a timely basis. Show less

• May 2019 - May 2022

• Reduced lead time to 8% by value stream mapping, re-organizing team’s topology and rationalizing roles across delivery organizations. • Upgraded time to market to 12% by optimizing process time through decentralizing decision making for activities like peer review and code review in one region.• Improved Feature cycle time to 30% and User story cycle time to 40% by coaching teams adopting lean approach, eliminating waste, rework and identifying high-priority business value items.• Integrated ALM tools with automation framework for automatically creating defects for failed cases, resulting in 20% increase in capacity of team & reducing manual review of automation result.• Implemented a system to get instant notification of production issues thereby reducing mean time to repair by 10%.• Accelerated productivity of the team by 10 % through enforcing the use of in-house tools, Micro services, re-use code components for continuous & relentless improvements in processes. • Implemented a web interface for better transparency on day to day progress to manage third-party dependency work items thereby reducing meeting time by 15%.• Growth in ROI to 12% in 2 months by training product teams on prioritization techniques like WSJF, Design thinking approach to align business outcomes and Customer satisfaction.• Executed High-Velocity Delivery Model which led efficiency gains by 25% in 1 quarter by fostering TDD, BDD practices and strengthened CI/CD pipeline.• Establish and capture 100% team metrics, KPI’s, and OKR’s with the ability to roll up and provide an executive view. Show less

• May 2019 - Jun 2019

* Facilitate daily scrum, sprint planning, sprint review, sprint refinement, and sprint retrospective meetings and remove impediments to the Agile team.* Keep tracking, Monitoring, and Measuring progress and work with product definition to groom the backlog, milestones, and release planning.* Expertise in estimation and planning to ensure the team and stakeholders understand the relative size of work and forecast release schedules.* Ensure on behalf of the team that all user stories meet the definition of ready (DOR) before being accepted into the sprint and the definition of done (DOD) coming out of the sprint. Show less

Solution Experience Manager (Scrum Master)

• Apr 2011 - Mar 2019

• Rewarded for mentoring & transitioning team of 12 members from waterfall project to Scrum team with an effective transition plan without affecting delivery & schedule of project in Scrum Master role. • Boosted agility of the program to 30% by introducing Scrum methodologies, agile principles and practices to more than 5 agile teams and building self-organized, cross functional high performance teams. • Refined System testing process by removing confidential information from production data resulted in capturing 10% of bugs early in development process. • Matured Sprint planning and backlog refinement process to maintain a PI rolling backlog of at least 2 sprints by delivering workshops on Story Estimation, Story splitting and Feature sizing. • Managed to meet Predictability of team above 80% by coaching teams to ensure work items meets definition of ready (DOR) before accepted into the sprint & acceptance criteria that meets definition of done (DOD). • Enforced Kanban principles of limiting WIP which had reduced the Cycle time by 25% in less than 8 weeks & enhanced team's throughput. • Reinforced management of product backlog items to 30% with support & adaptation of Confluence & Jira tools. • Managed to keep retention rate above 85% by reducing conflict in the team, acting as servant leader & building a safe environment of trust. • Intensified active collaboration & engagement of team members to form 70% to almost 100% in daily scrum, Planning, Demos and Retrospective ceremonies and events by involving each team member to present on rotational basis. Show less

Technical leader (Business Analyst) - Solidworks

• Apr 2006 - Apr 2011

• Increased customer’s lifetime value to 20% by leading the development of new functionalities resulted in increase of profitability by 12% in Business Analyst role. • Increased visibility of identifying high value customer focused functionalities to 30%,by implementation of Quality function deployment process to estimate business value of new functionalities based on User experience (UX) and other factors. • Developed a visual dashboard in Tableau to analyze customer data for market trends, rhythms & areas of focus based on customer’s feedback which had contracted analysis time from 3 days to 1 day. • Applied Mind mapping tool into the system for creation of test plan, which helped team to explore wide range of business case scenarios in development process thereby reducing production issues by 10%. Show less

Solution Design Engineer - Automation

• Nov 2003 - Mar 2006

• Enhanced accuracy rate to 4% by creating automation test suites & solutions in CAD application for precision belt conveyor system resulting in reduction of manual testing efforts by 25%. • Enhanced accuracy rate to 4% by creating automation test suites & solutions in CAD application for precision belt conveyor system resulting in reduction of manual testing efforts by 25%.

Computer Aided Design Application Engineer

• Aug 2001 - Nov 2003

• Saved 60% of designer’s model building time and reducing many steps by developing a user interface to automatically generate configurations of 3D model using API’s and formula driven approach. • Saved 60% of designer’s model building time and reducing many steps by developing a user interface to automatically generate configurations of 3D model using API’s and formula driven approach.