Experience

Family Health plan limited

• Wellness and Fitness Services
• 1 - 100 Employee

• Enrollment operations, audit, quality and training

  • Mar 2011 - Present

  perations & Accounts Payable - Claims Process- Pan India Duration: August 24' 2009 to till date Designation: Deputy Manager Process :Audit & Quality Assurance (for Accounts Payable- Claims) Location: Hyderabad, Span: HO, Pan India Roles & Responsibilities:- 1)Ensuring Payments reach to coorect person/ corporate in correct time with corrent time with correct amount--Doing 100% audit of all the pre-auths. 2)Taking Quality Initiatives to improve TAT and to bring more Value addition in the inter and Client business development through training. 3)Core activites of all the depts, Quality, productivity and value addition in all the iner depts. 4)Helping IT to develop modules in a rational way which will be useful for Executive Committee and directing reporting to VP, 5)Doing Projects to develop SOP of Accounts Payables for all Clients & insurnace finance companies. Show less



I C & M LTD. INC.

• Dy manager

  • 2009 - 2010



Tata AIA Life Insurance

• India
• Insurance
• 700 & Above Employee

• Assistent Manager- Quality Projects

  • Jul 2007 - Nov 2007

  TATA AIG LIFE INSURANCE COMPANY LTD- South Period : July 2007 to Nov 2007. Designation : Assistant Manager- Best Practices & Quality Assurance – BPQA South Span of Control : South Zone (Andhra Pradesh, Tamil Nadu, Karnataka, Kerala). Location : Bangalore Role & Responsibilities: 1) Doing Audit of all the 56 branches of south, conducting Quality exercises, to all process owners. 2) Sharing the best practices followed in branches and standardizing the same in SOP. 3) Reviewing/ monitoring the SLA standards across entire south zone. 4) Reviewing the entire SOP’s and their implementations by the respective owners like CSO, Cashier, BoE, BoM of Branches & Zone. 5) Coordinator for the projects like train the trainers, and for all the projects with all the 56 branches & coordinating with all the Zone & Branch heads regarding Operations Process at every individual Branch. 6) Compliance reports/ AML updating. 7) SOP – Work allocation to all the Process owners of Operations & sign-offs for Pan India. 8) Taking care of escalated Process Related Issues or problems for my internal 7 external Customers. Projects:-- 1)Scanning centers to all the Branches Pan India. 2)Branch Score Card Project for all over India. 3)Train the trainer assignement. Show less