Experience

FabAlley

• India
• Retail Apparel and Fashion
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2022 - Present

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Cogent E Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Success

  • Mar 2021 - May 2022

  • It was a Blended Zomato process 80% chat 20% call. After 7 months of my joining, I have been promoted to TL, then to a Quality Analyst, and after that as an RTM. • Since 15th December 2021, I am working as an RTM. My main role was to manage the queue and concurrency and provide an accurate agent's active count according to Zomato Client. • I was managing 5 sites(Mumbai, Vadodara, Mangalore, Banglore & Noida) and capable of working on CRM, Google sheet, WPS & MS-excel. Show less



Sanyasi Ayurveda

• India
• Wellness and Fitness Services
• 1 - 100 Employee

• Customer Care Executive(Sales Representative)

  • Dec 2018 - Jan 2021

  1. I joined as a training associate in 2018. After 3 months of training period, I was raised to a full time employee in the company. 2. Manage high volume Of phone calls and provide response to all, maintaining high quality standards of service and performance. 3. Sells consultatively and makes recommendations to prospects and clients of the various solutions the company offers. 4. Assist customers With knowledge on products and services 5. Handles average 100 inbound sales calls per day from the past 2 years. I have generated an average 700-800 orders per month generating an average 20-24K revenue. 6. Ensure optimal levels Of client satisfaction at all times Educational Details Show less