Technical Delivery Manager

• Jun 2021 - Present

* Working as Technical Delivery Manager to deliver CI/CD services to Fortune 200 clients * Responsibilities include providing technical leadership for client engagements and service delivery teams. * Support Strategic Business Planning, Technical Roadmap, Resource training and development etc. * Working as Technical Delivery Manager to deliver CI/CD services to Fortune 200 clients * Responsibilities include providing technical leadership for client engagements and service delivery teams. * Support Strategic Business Planning, Technical Roadmap, Resource training and development etc.

Business Delivery Head

• Dec 2018 - Mar 2020

* Worked as consultant Business Delivery Head, providing Thought Leadership, Technical Strategic Initiatives, Proposal preparation and managing entire life-cycle, Customer management, working along with CSTO (Chief Strategy and Technology Officer). * Responsibilities include providing technical and/or operational consultative leadership for client engagements and service delivery teams. * Support Business Planning, Technical Roadmap, Vendor Management, Strategic Partnership Management etc. * Worked as consultant Business Delivery Head, providing Thought Leadership, Technical Strategic Initiatives, Proposal preparation and managing entire life-cycle, Customer management, working along with CSTO (Chief Strategy and Technology Officer). * Responsibilities include providing technical and/or operational consultative leadership for client engagements and service delivery teams. * Support Business Planning, Technical Roadmap, Vendor Management, Strategic Partnership Management etc.

Managing Director and India Operations Head (Consultant)

• Aug 2016 - Aug 2017

* Worked as Managing Directory and Country Head (India), handling multiple portfolios of Genuine Part Company (GPC) and NAPA (National Auto Parts Association). * Responsible for entire India operations and establishing satellite offices and building the right teams to delivery excellent service to the customer. * Responsible for driving Presales support in proposal preparation, MSA & SOW creation. * Responsibilities include providing technical and/or operational consultative leadership for client engagements and service delivery teams. Monitoring client service delivery and providing coaching, counseling, and motivation to maximize employee performance and growth. * Responsible for ensuring the recruitment and hire of employees, based on global profiles, who can help grow and drive client's business. * Supported Business Planning, Technical Roadmap, Maintaining alliances, vendors etc. * Responsible for Technical Leadership, Resource Management, Release Management, Risk Management, Issue Resolution & Conflict Management, Communication Management, Training & Competency Development, Career Planning & Development. * We provide performance architecture and improvement services, program & project management services and infrastructure monitoring and management services to our customers. Show less

Senior Global Delivery Manager

• May 2010 - Dec 2015

Client: Microsoft IT • Working as Senior Global Delivery Manager, handling all the Microsoft IT projects of HCL in two large portfolios (SESIT and SMIT). • Working with multiple stakeholders from Microsoft IT division and responsible for end-to-end delivery. • KPAs include Delivery Excellency (Projects at CMM L4/5, SLA adherence etc), Client Focus (C-SAT), Talent Management (E-SAT, Attrition, Resource Utilization etc) and Financial Performance (Revenue target, OM target etc). • Responsible for Technical Leadership, Resource Management, Pyramid maintenance, Quality Management, Schedule Management, Communication Management, Risk Management, Issue Resolution & Conflict Management, Training & Competency Development, Career Planning & Development. • Responsibilities include providing technical and/or operational consultative leadership for client engagements and service delivery teams. Monitoring client service delivery and providing coaching, counseling, and motivation to maximize employee performance and growth. • Responsible for ensuring the recruitment and hire of employees, based on global profiles, who can help grow and drive client's business. • Responsible for monitoring direct report employee job performance and provides coaching, counseling, and identification of development plans to maximize employee performance. • Responsible for managing employee satisfaction and enforce strong culture of skill development and growth plan for employees. • Responsible for proactively engaging with Business Managers and sales team to promote the business during the sales cycle. • Responsible for revenue generation, timely invoicing through business operations team and receivables. • Responsible for Presales support in proposal preparation, MSA & SOW creation. • Supported Business Planning, Technical Roadmap, Maintaining alliances, vendors etc. Show less

Group Project Manager

• Aug 2007 - Aug 2009

• Responsible for end-to-end delivery management for Application Development, Application Maintenance, Production Support, Application Rationalization and Transformational Projects. • Responsible for Technical Leadership, Resource Management, Pyramid maintenance, Quality Management, Schedule Management, Communication Management, Risk Management, Issue Resolution & Conflict Management, Competency Development, Career Planning & Development. • Responsible for Knowledge Management and CoE set up. • Responsible for process standardization across all projects. • Supported Presales, Business Planning, Technical Roadmap, Maintaining alliances, vendors etc. • Presales support in proposal preparation, MSA & SOW creation. Received ‘Best Proposal’ award for Baker Hughes Global Engagement Proposal. • Built a global team from 5 resources to 150+ resources and instrumental in building ODC for the client. Show less

Global Delivery Manager

• Apr 1994 - Jul 2007

General Manager

• May 1993 - Jul 2007

Offshore Delivery Manager

• May 1993 - Jul 2007

In the role of Global Delivery Manager (2006-2007), Led Countrywide Funding Corporation (CFC) Engagement, in Mortgage Banking domain, with 70+ global resources that are spread across multiple locations. Responsible for Engagement Management, Global Delivery Management, Customer Management, Strategic Account Planning, Profitability & Cost Management and Technical Leadership. In the; Led and Managed Mercury Marine Engagement with 30+ resources, for multiple domains/technologies (Java/J2EE, MS Technologies, Unix, C, Data warehousing, Oracle, Main Frames) Led and Managed Shoppers Drug Mart Engagement with 40+ resources (C, C++, Java/J2EE, Microsoft Technologies, Data warehousing, Oracle etc). In the role of Project Manager (2000-2003), Managed Descartes account of 45+ resources in five different project teams in parallel. (.NET, ASP, COM/ DCOM, ATL, SQL Server). In the Show less

Tech Lead/ Sr Developer

• Jan 1994 - Jan 2000

Involved in design and development of CHL Automated Quality Assurance System for Virtual Assistant System (VA). CHL-PREQUAL: Implemented CHL's Pre-Qualification subsystem. CHL-RULES: Implemented CHL's Rules Server strategy. CHL-EDICT: Implemented CHL's electronic commerce strategy - EDICT (Electronic Data Interchange for CHL Trading). In the Involved in design and development of CHL Automated Quality Assurance System for Virtual Assistant System (VA). CHL-PREQUAL: Implemented CHL's Pre-Qualification subsystem. CHL-RULES: Implemented CHL's Rules Server strategy. CHL-EDICT: Implemented CHL's electronic commerce strategy - EDICT (Electronic Data Interchange for CHL Trading). In the

Senior Software Engineer

• 1995 - 2000

Senir Software Engineer

• 1994 - 1996

Developer

• Jan 1993 - Jan 1994

Developed, LMS, Locomotive Management System, an application to facilitate the complete maintenance Locomotives for CSX client. Developed 'QSET PowerTech', a power tool designed for developing Windows based applications, using C++. Developed, LMS, Locomotive Management System, an application to facilitate the complete maintenance Locomotives for CSX client. Developed 'QSET PowerTech', a power tool designed for developing Windows based applications, using C++.