Experience

SHARP Business Systems (India) Private Limited

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• National Service Manager

  • Oct 2016 - Present

   Overseeing Service Operations for Document Printing Solutions( Copiers, Multi Function Products, High speed Digital Printers,,display Panels,interactive white Boards, Displays,) .  Managing customer service operations inclusive of conceptualising & implementing plans; managing teams with focus on achieving revenue targets & service delivery metrics.  Implementing policies & procedures; developing / streamlining systems and handling Warranty and in contract clients  Adhering to service procedures with focus on optimising operational effectiveness of equipment and reducing breakdowns / downtime to minimum.  Taking escalations for resolving critical issues; ensuring that areas of concern are worked upon for improved service levels. Show less