Head of Football Insights

• May 2022 - Present

Leading the Football Insights function in the Football Intelligence team, as part of our Group Football Operations department supporting all clubs in the City Football Group.Empowering, enabling & educating our football practitioners to use visual analytics to make better football decisions faster, by reducing time to insight. Ensuring the delivery of clearly communicated actionable insights that positively impact performance for all our group teams, across football performance, sports science & medical, as well as talent / development pathways. Show less

Senior Football Intelligence Manager

• Nov 2020 - Apr 2022

Football Intelligence Officer

• Jun 2020 - Nov 2020

Customer Success Lead

• Jun 2019 - May 2020

Enabling our customers to be successful with both Tableau & Alteryx deployments across small and large enterprises.Supporting the strategic planning to increase adoption, usage & engagement of the platforms and wider data literacy.Continuing to support organisations through training, consulting and support.

Tableau/Alteryx Consultant

• Apr 2017 - May 2020

Consultant at The Information Lab, enabling our customers to data-driven success through Tableau & Alteryx. Fully certified in Tableau Desktop and Tableau Server.Support our clients through on-demand support, installation, consulting and training in both tools. Helping customers to build out a culture of analytics to make the most of their Tableau & Alteryx deployment.Actively engaged with the Data School UK through training and support.

Trainee Consulting Analyst

• Jun 2015 - Apr 2017

> Part of the first intake of the Data School UK, learning to use Tableau and Alteryx from some of the best in the field, applying to various data sources and business cases.> Learning data visualisation best practices, developing and applying these skills to complete weekly projects to a wide variety of data sets during the first four months of training.> Other roles include data hobbyism, being an active part of the Tableau & Alteryx community and continually learning & expanding our knowledge. > Key skills developed include range of consulting skills such as project management, effective presentation and clear communication. Show less

Tableau & Alteryx Specialist (Contractor)

• Nov 2016 - Apr 2017

> Tableau + Alteryx Specialist, primarily working in the Tableau Centre of Excellence (CoE) within Novartis' Analytics Centre of Excellence. > Supporting the set-up, development & roll-out of the Tableau CoE including support with building internal materials to encourage adoption of the software. > Also supporting the Alteryx Server roll-out, aiding the team by building and testing proof of concepts workflows, apps and macros. > Other tasks include supporting projects, Tableau Doctor sessions, and wider evangelism of the two products. Show less

Associate (Contractor)

• May 2016 - Oct 2016

> Tableau & Alteryx specialist working within the Customer & Channel Analytics team > Integrated into consulting teams for client projects, helping to solve problems using analytics and visualisations for a range of industries. > Advised on data & visualisation best practices, encouraged storytelling & supported team members on both internal and external projects. Developed a range of dashboards & workflows to support the successful delivery of projects. > Key skills developed include working to tight deadlines in a dynamic environment, managing personal workload when across multiple projects & professional communication/effective presentation with colleagues and clients. Show less

Knowledge Analyst (Contractor)

• Nov 2015 - Apr 2016

> Tableau & Alteryx specialist working on the Analytics Solutions team within the Center for Knowledge & Analytics. > Worked alongside consultants, scoping, designing and developing dashboards for clients in a wide range of industries. > Lead Tableau training sessions, demonstrating the product's capabilities along with data visualization best practices. > Other roles include developing data visualization best practice content (internal blogs, online training videos, wikis & documents), and providing support & advice to both local and global team members. > Key skills developed include managing workload whilst working under strict time constraints, problem solving and proactive thinking Show less

Peer Assisted Learning Scheme (PALS) Leader

• Sep 2014 - May 2015

> Planning, preparing and leading weekly sessions for first-year students to support lecture/tutorial based learning, developing learning skills & personal development.> Leading activities which are interactive, enabling peers to reflect and build on existing knowledge.> Key skills developed include time management, leadership and presenting.

Student Ambassador

• Sep 2012 - May 2015

> Given the responsibility of presenting, promoting and describing the university to those interested, for instance prospective students. > I am trusted to convey information in a concise, well-constructed and positive manner, being both professional and approachable toward the target audience.> Being a campus tour guide, giving relevant information and being relied on to present the university in the best light possible. > Other roles include being part of the outreach team, working with local schools and promoting university events to current students e.g. workshops and talks.> Key skills developed include communication, effective listening and professional responsibility. Show less

Telephone Fundraiser

• Feb 2013 - Mar 2013

> This month long telethon's objective was to engage and contact with selected alumni by telephone in order raise funds for Plymouth University.> The secondary objective was to provide graduates with information about the alumni programme, and obtain updated contact and employment details. > This role required active assertiveness, being able to convince alumni to give and confidently objection handle with any rejections or reservations.> Key skills developed include oral communication, effective listening and persuasive/informative speaking. Show less

Market Analysis and Business Services Assistant

• Jul 2013 - Jun 2014

> Provided support to the Regional Market Development team covering 10 countries in Northern Europe. >Undertook various different internal consultation projects, analysing, understanding and presenting information in Powerpoint format. > Day to day tasks included quantitative and qualitative analysis of various forms of market data, before digesting this knowledge to present to the project team. > Projects ranged from monthly industry, economic and political reporting to longer term internal consults and ad-hoc task requests. > Achievements include taking part in a cross business-unit innovation day, successful delivery of various projects and development of key skills such as communication and data presentation. > Key skills developed include time management, commercial awareness and problem solving. Show less

Venue Entry Team Member (Security)

• Jul 2012 - Aug 2012

> I volunteered and was selected to be part of the Venue Entry Security team. Our role was to assist the armed services/G4S with bag loading/unloading on walk-through scanners. > Our secondary role was to be the friendly face of the Games, welcoming and ensuring the safety and security of all involved. > Other responsibilities included pacing the queues, check tickets and directing the general public, giving relevant information & directions. > Developed my ability to work cohesively & effectively with team members, adapting to the different teams for every shift. > I also had the opportunity to lead a group of team members of varying ages & gender, which meant working with the team to gauge how best to allocate the roles at a given gate. > Key skills developed include team working, customer service and interpersonal awareness. Show less

Tele-sales Advisor

• Jan 2012 - Feb 2012

> My role was to inform clients about our policy and sell it based around their lifestyle. > Required to apply customer service skills such as building rapport quickly and using client's needs to promote the policy. > Developed ability to communicate clearly, respond to problems & objection handle in a confident manner. > Key skills developed include oral communication, objection handling and assertive/responsive problem solving. > My role was to inform clients about our policy and sell it based around their lifestyle. > Required to apply customer service skills such as building rapport quickly and using client's needs to promote the policy. > Developed ability to communicate clearly, respond to problems & objection handle in a confident manner. > Key skills developed include oral communication, objection handling and assertive/responsive problem solving.

Work Experience

• Aug 2010 - Aug 2010

> Organised a period of work experience at a local branch and gained an insight into the inner workings of a bank, including the duties performed behind the counters. > Given the task of undertaking many of the administrative tasks, including aiding the cashiers and personal bankers. > This allowed me to experience the interpersonal side of retail banks, as well as a greater understanding of a consumer bank's structure. > Developed interpersonal skills and gained a better understanding of a professional environment. Show less

Work Experience

• Aug 2009 - Aug 2009

> Organised one week's work experience at a local law firm in order to explore law as a potential avenue for undergraduate study. > Enabled me to actively perform some duties undertaken by trainee solicitors. This included case research, proposal analysis and proof-reading contracts. > Whilst shadowing trainees, I learnt more about the process to become a solicitor and the different fields of law Prettys operated within. > Organised one week's work experience at a local law firm in order to explore law as a potential avenue for undergraduate study. > Enabled me to actively perform some duties undertaken by trainee solicitors. This included case research, proposal analysis and proof-reading contracts. > Whilst shadowing trainees, I learnt more about the process to become a solicitor and the different fields of law Prettys operated within.

Work Experience

• Jul 2009 - Jul 2009

> Organised one week's work experience at a multinational law firm in order to explore law as a potential avenue for undergraduate study. > Required to organise their case files, whilst also performing clerical tasks. > Able to sit in on hearings, and shadow the solicitors and find out more about the wider workings of the law field. > Organised one week's work experience at a multinational law firm in order to explore law as a potential avenue for undergraduate study. > Required to organise their case files, whilst also performing clerical tasks. > Able to sit in on hearings, and shadow the solicitors and find out more about the wider workings of the law field.