Assistant General Manager

• Dec 2016 - Present

JOB SummaryA diverse, multidisciplinary position, with a high customer service emphasis, where the primary objective is to manage, expand and continue to improve business/Operational portfolioResponsible for meeting budgetary and sales targets through motivating and developing staff, consistently achieving and surpassing Key Performance IndicatorsResponsible for the Top Line and EBIDTA of Property and operational EfficiencySuccessfully set up new Property from project stage to final operational set upControlling & Managing accounts of property with attention to essential criteria of net profit, including sales and Cinema expenditure.Driving the team in handling Branding and space selling at Property Level,handling Liasoning, Repair & Maintenance operationsFunctional monitoring of all support functions like Housekeeping, Security, Vendor Management etc and monitoring and controlling property compliance in all areas, including customer careEffective planning, staff training and development of subordinates,Supporting management and staff to help create their own successful and productive team and become effective team leadersMaximizing every sales opportunity by promoting the highest standards of customer care and recognizing potential development and training opportunitiesCommunicating daily with Customer Support Centre functions – F&B, Marketing, Programming, IT and HR – to ensure effective control and operation of all areasSupporting and training Cinema Managers to reach their full potential and complete Knowledge in scheduling & programming of the movies. Show less

Branch Head

• Dec 2016 - Present

Cinema head operations ( Business Profit center head)

• Dec 2016 - Present

Cinema head ( Branch head)

• May 2007 - Dec 2016

Responsible to develop and implement the business plan in day to day business for the entire multiplex operation and to project BIG Cinemas as a successful brand to all external customers and assess, evaluates and meets the short and long-term goals of the Multiplex business . Ensure its success in the areas of strategic plans, marketing plans, budget, profit &loss, ensure optimum guest satisfaction with loyalty, Compliance, Systems And Controls, F&B, Ticketing & Telesales, People Development , MIS Reports. GENERAL - Oversees and directs the personnel function of the Multiplex including recruitment, orientation, training, wage and salary administration, performance appraisals and succession planning, customer loyalty and Organizing events, promotions etc. LEGAL ASPECTS - (Licensing requirements for Multiplex Cinema), COMMERCIAL - Taxation (VAT, Entertainment, Excise, Service). Show less

Area Sales officer

• Nov 2004 - 2007

To continually review the Business and Operations of the Area. performance training and development needs of staff and deliver effective training and skills development to ensure that Marketing staff has the necessary skills to meet the needs of the business. Supervises the functions of the Distributors and stockists, facilities, operations and sales on a day- to-day basis. Monitor and control, on an on-going basis(Quality levels of product and service, Customer satisfaction,Merchandising and marketing,Operating costs,Sales revenues under my purview,Ensure optimum performance in specific jobs assigned in the above areas) Sets up targets/ goals for the Distributors and stockists, makes constant effort to achieve the same. Develops formal training plans and conducts on the job-sessions for all employees. Show less

Sales Officer

• 2002 - 2004

Instrumental in developing the sales into full-scale. I advanced quickly through the management ranks. I excelled in supervising every area of the sales and the company used my expertise in improving under-performing markets. I believed strongly in the company standards of Quality, Value and Service and also ensured that each market I supervised achieved and exceeded those standards. Marketing and sales promotions,Inventory and stock management. Assisted the distributors and stockists in the running of the business and direct responsibility for a team performance. Assisted the promotions team with the display of new products,assisted the distributors with the scheduling of staff holidays and the implementation of new sales targets. Responsible for opening and closing the store on a day to day basis and reconciliation of all financial transactions at the end of each day. Provided direction to the staff within my team, completing performance assessments, providing constructive feedback and resolving tensions. Show less