Ravi Kewat

Product Manager at Saleshandy
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Contact Information
us****@****om
(386) 825-5501
Location
Ahmedabad, Gujarat, India, IN
Languages
  • Portuguese Limited working proficiency
  • English Full professional proficiency
  • Hindi Native or bilingual proficiency
  • Gujarati Native or bilingual proficiency

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Bio

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5.0

/5.0
/ Based on 2 ratings
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kedar kanziya

Ravi is the one who understands products at core and hustles to resolve the Issues around it, making the users life easier. I've found him an excellent personality and finding myself fortunate to have worked with him as a peer. Definitely a great asset to any organisation.

Amruta Bhatt

Ravi has been one of the best leaders I've had the pleasure of working with. He is rational, calm and a problem solver. He has a knack for bringing the best out of his team and will be an asset to any organization he works with.

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Credentials

  • Email Campaign Ultimate For Beginners
    Udemy
    Mar, 2019
    - Nov, 2024
  • Email Marketing (complete course)
    Udemy
    Mar, 2019
    - Nov, 2024

Experience

  • Saleshandy
    • India
    • Software Development
    • 1 - 100 Employee
    • Product Manager
      • Sep 2021 - Present

      Working at saleshandy as a product manager, I own the following responsibilities:1. Collaborate with cross-functional teams, including engineering, sales, and customer success, to ensure product development is aligned with business objectives.2. Define and communicate product vision, positioning, and messaging to internal and external stakeholders.3. Prioritize and manage product backlogs and ensure that products are delivered on time and meet quality standards.4. Work with UX/UI designers to ensure that products are user-friendly and meet customer needs.5. Analyze product performance and make data-driven decisions to drive product growth and improvement.6. Build and maintain relationships with key stakeholders, including customers, partners, and industry analysts, to gather insights and feedback to inform product strategy.7. Conduct competitive analysis and monitor industry trends to inform product positioning and strategy.8. Gathering customer feedback and incorporating it into product development processes. Show less

    • Head Of Customer Support
      • Jan 2020 - Jan 2022

      Working as a head of customer support, I owned the entire customer support function at saleshandy & had the following responsibilities: 1. Developing and implementing customer support strategies and processes2. Hiring, training, and managing a team of customer support representatives3. Ensuring high-quality customer service by setting customer satisfaction goals and regularly evaluating performance4. Overseeing the resolution of customer inquiries and complaints, ensuring timely and effective resolution5. Monitoring and analyzing customer support metrics to identify areas for improvement and drive customer satisfaction6. Collaborating with product and engineering teams to address product issues and improve the customer experience7. Developing and maintaining customer support documentation, including FAQs and knowledge bases8. Ensuring the team stays up-to-date with the latest product features and customer support best practices9. Implementing and maintaining customer support tools and systems to improve efficiency and effectiveness10. Building and maintaining strong relationships with customers to understand their needs and improve the customer experience. Show less

    • Customer Success Manager
      • Oct 2018 - Dec 2019

      I joined Saleshandy as a customer success manager & had the following responsibilities.1. Building and maintaining strong relationships with customers to ensure their success with the product.2. Providing onboarding, training, and ongoing support to customers to ensure their effective use of the product.3. Proactively identifying and addressing customer challenges, ensuring that customers are getting maximum value from the product.4. Collaborating with the sales and product teams to provide insights into customer needs and help inform product development.5. Conduct regular check-ins and account reviews with customers to monitor their progress and address any issues.6. Developing and implementing customer success plans for key accounts7. Analyzing customer usage data and making data-driven recommendations to improve customer satisfaction and product adoption.8. Ensuring that customer renewals and upsells are achieved by providing exceptional customer service9. Collaborating with the customer support team to resolve customer issues and improve the customer experience.10. Staying up-to-date with industry trends and best practices in customer success to continuously improve the customer experience. Show less

  • Vodafone
    • United Kingdom
    • Telecommunications
    • 700 & Above Employee
    • Sr Executive
      • May 2018 - Oct 2018

      I worked in VF's New Zealand operations as an executive. I worked in VF's New Zealand operations as an executive.

  • Medusind Solutions India Pvt. Ltd.
    • Ahmedabad Area, India
    • Client Service Representative
      • Jul 2015 - Apr 2017

      I worked there in a Medical billing (US voice process) in which we would work on behalf of dentists of US and verify insurance eligibility of patients by calling insurance companies. I worked there in a Medical billing (US voice process) in which we would work on behalf of dentists of US and verify insurance eligibility of patients by calling insurance companies.

Education

  • Indira Gandhi National Open University
    Bachelor's in Computer Application, Computer Technology/Computer Systems Technology
    2022 - 2025

Community

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