Experience

Decision Point Analytics

• United States
• Business Consulting and Services
• 200 - 300 Employee

• • Apr 2023 - Present

• • Jun 2022 - Mar 2023



Takshashila Consulting

• India
• Business Consulting and Services
• 100 - 200 Employee

• Management Intern

  • Jul 2021 - Sep 2021

  >Prepared a five-year business plan on expanding LinkedIn professional userbase and revenue in India >Selected among 80 groups for presenting the business plan and received PPI for striking idea and pitch >Prepared a five-year business plan on expanding LinkedIn professional userbase and revenue in India >Selected among 80 groups for presenting the business plan and received PPI for striking idea and pitch



iOligos Technologies

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Analyst

  • Jun 2021 - Jul 2021

  >Conducted secondary market research on the digital tools for mental health care in the Indian market >Examined various governments and global reports for the relevant information on mental health >Built a database from the global sources and created tableau dashboards to visualize demographic data >Devised a strategy for conducting a survey to collect primary information on mental disorders in rural areas >Conducted secondary market research on the digital tools for mental health care in the Indian market >Examined various governments and global reports for the relevant information on mental health >Built a database from the global sources and created tableau dashboards to visualize demographic data >Devised a strategy for conducting a survey to collect primary information on mental disorders in rural areas



ShippingKaro

• India
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Summer Intern

  • Apr 2021 - Jun 2021

  Project - Improving customer experience and Engagement Strategy in Bihar & Bengal >Visited 13 mobile shops in Patna district to gauge the merchant’s perception of the ShippingKaro platform >Connected with 33 non-returning outlets over call to resolve grievances and derived insights out of it >Assessed the problems in customer acquisition and retention, and pointed out high prevalence problems >Recommended solutions to improve customer experience and engagement in the assigned territory >Conceptualized a robust reward and referral system for enabling customers engagement in the specified territory >Developed an excel prototype using VBA coding to reflect the effectiveness of the parameters used >Coordinated and supervised the Interns from different verticals on achieving the goals of the project >Earned maximum director rating and received appreciation from the CEO for the effort and dedication Show less



Ericsson

• Sweden
• Telecommunications
• 700 & Above Employee

• Assistant Engineer

  • Mar 2018 - Jun 2020

  Project- Commissioning and Integration of new mobile networks for a major USA telecom operator, Reconfiguration of existing cellular towers for a USA telecom operator Responsibilities- >Automated a process leading to a 70% reduction in manual work and improvement in the team's efficiency >Retrieved data from global servers using advanced SQL weekly to make the automation bot effective >Diagnosed Issues Instantly and offered agile solutions to Service impacting/non-service impacting alarms >Implemented the approach of cross-verification within teams, ensuring zero escalation from the customer >Resolved Hardware failure alarms and performed software up-gradation, enhancing customer network KPIs >Improved efficiency by proposing Work-process related change to reduce the overload of Tasks on individuals >Detected issues remotely and provided quick solutions, reducing hourly employee costs to the company >Created flawless Scripts of 60+ Sites in advance over a month, ensuring maximum utilization of site engineer >Generated and released 110+ scripts within the SLA period and catered to the prompt customer request >Selected for a new technology and software project among 180+ network engineers in the NE department >Received appreciation from top management for learning, executing, and delivering work in a short period Show less