Ravi Kant

Customer Service Support Manager at Liugong India
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Contact Information
us****@****om
(386) 825-5501
Location
Delhi, India, IN
Skills

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Credentials

  • Excellent Manager Award
    Liugong India
    Mar, 2023
    - Nov, 2024
  • Excellent After-Market Executive
    LiuGong Machinery
    Dec, 2021
    - Nov, 2024
  • International Service Pacesetter
    LiuGong Machinery
    Dec, 2021
    - Nov, 2024

Experience

  • Liugong India
    • India
    • Machinery Manufacturing
    • 200 - 300 Employee
    • Customer Service Support Manager
      • Sep 2019 - Present

      I am looking after diesel engine training, warranty management, onsite support, Troubleshooting and Product support.

    • Engine Optimization Specialist
      • Sep 2019 - Present

      Handling of customer complaints and to initiate required action for early closure of the complaints.Maintaining the service matrix like MTTR, RECT under the target.Maintaining NEPI, PDI (installation checks) & to maintain as per the company target.To provide Technical support and conduct training /refreshing programs to increase technical capability of the engineers at the Dealership end.To process Dealer warranty claims.

  • Tractors India Private Limited (TIPL)
    • India
    • Construction
    • 100 - 200 Employee
    • Technical Trainer
      • 2018 - Sep 2019

      Conduct the engine training for new recruits batch on different engine models. Conduct the refresher engine training for experienced engineers batch. Conduct the engine training for customer on different engine models. Preparation training material for training batch and customers. On-site support the engineer for resolution the engine problems Conduct the engine training for new recruits batch on different engine models. Conduct the refresher engine training for experienced engineers batch. Conduct the engine training for customer on different engine models. Preparation training material for training batch and customers. On-site support the engineer for resolution the engine problems

  • Cummins India
    • Motor Vehicle Manufacturing
    • 700 & Above Employee
    • Junior Manager- Customer Support
      • Jul 2012 - 2018

      Breakdown maintenance, planned maintenance, Machine improvements, spares management, Manpower management, and documentation. Execution of Preventive maintenance and planned maintenance activities. Prioritizing breakdown calls and allotting workforce accordingly. Conducting breakdown analysis to eliminate frequent/major breakdowns. Improve machines maintainability, reliability & capability. Supporting OEM during installation and commissioning of equipment’s. Managing PM (preventive maintenance) check list and history cards. Monitoring Uptime, downtime, MTTR, MTBF and B/D% of equipment’s. Site audit discrepancies share with dealer and high official for earliest resolution. Tracking of SRN and open Complaints. Conducting safety and Operation training at site for operators. ART (Area Response Team) & RRT (Rapid Response Team) manager to support for all north zone. Dealership handling for all service events. Show less

Education

  • Rajasthan Technical University, Kota
    Bachelor of Engineering - BE, Electrical Engineering Technologies/Technicians
    2014 - 2017
  • Board of technical education, jodhpur
    Diploma, Electrical Engineering Technologies/Technicians
    2009 - 2012

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