Experience

RuralShores Business Services Pvt Ltd

• Outsourcing/Offshoring
• 300 - 400 Employee

• Chief Executive Officer

  • Sep 2019 - 4 years 4 months

  India



PAYBACK

• Germany
• Software Development
• 700 & Above Employee

• Senior Vice President ; Head of Operations

  • Jan 2007 - Jul 2019

  Bangalore Raised Operations from scratch - Raised,groomed and built a team with commitment par excellence , Evolved and fine tuned all operational processes related to Loyalty cards ,Customer service ( voice and non voice) , Driving 'Voice of Customer' , Fraud and risk mitigation , Rewards fulfillment , Data processing , Customer data enrichment and Multi channel campaign management ( SMS, e-mail, physical personalized mailers). Built a team of very reliable, efficient and cost effective external… Show more Raised Operations from scratch - Raised,groomed and built a team with commitment par excellence , Evolved and fine tuned all operational processes related to Loyalty cards ,Customer service ( voice and non voice) , Driving 'Voice of Customer' , Fraud and risk mitigation , Rewards fulfillment , Data processing , Customer data enrichment and Multi channel campaign management ( SMS, e-mail, physical personalized mailers). Built a team of very reliable, efficient and cost effective external partners, Prepared the organisation for business continuity( BCP),facilitated ISO 9001 certification and manage compliance matters . Show less



UXL Informations technology

• Chief Operations Officer

  • May 2005 - Dec 2006

  Bangalore • Stabilised operations to include hiring and training of resources, testing operations and HR functions. • Conceived, developed and marketed a Product for Managing customer complaints for Military Engineering Services (Indian Armed forces).



Indian Army

• Defense and Space Manufacturing
• 700 & Above Employee

• Colonel

  • Jun 1982 - May 2005

  Alumni of National Defence Academy and Indian Military Academy, passed out first in order of merit and was awarded President of India's Gold Medal , served for 23 years in the Indian Army. Commanded a Specialist Engineer Regiment, participated in many operations during the military service . Undergone many training assignments including Defence Services Staff Course , Senior Officers Command course , Deputed on UN missions in Africa by the Army.