Raven Smith, AAP, APRP, NCP
Member Support Manager at EPCOR - Electronic Payments Core of Knowledge- Claim this Profile
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Topline Score
Bio
Credentials
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Accredited Payments Risk Professional
NachaAug, 2022- Oct, 2024 -
Accredited ACH Professional
NachaOct, 2019- Oct, 2024 -
National Check Professional
ECCHOMay, 2019- Oct, 2024
Experience
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EPCOR - Electronic Payments Core of Knowledge
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Financial Services
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1 - 100 Employee
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Member Support Manager
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Jun 2021 - Present
Responsible for responding to member questions and providing expert advice regarding payment systems rules and regulations and association programs and services. Responsible for responding to member questions and providing expert advice regarding payment systems rules and regulations and association programs and services.
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Insight Global
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United States
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Staffing and Recruiting
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700 & Above Employee
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Research Analyst
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Aug 2020 - Jun 2021
Manually transferred data into a disease database for accurate tracking of Covid-19 test results and deaths. Reviewed, renamed and redacted files received from health facilities as necessary. Manually transferred data into a disease database for accurate tracking of Covid-19 test results and deaths. Reviewed, renamed and redacted files received from health facilities as necessary.
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VisionBank
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United States
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Banking
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Operations Manager
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Feb 2019 - Aug 2020
Managed Wire transfers, Bill Pay, Mobile Deposit, Remote Deposit and ACH Originators. Served as administrator of network, account opening program, and online banking. Reviewed and updated policies and procedures. Created monthly reports for the Board of Directors containing data regarding Bill Pay, Remote Deposits, Mobile Deposits, Wire Transfers, ACH Origination and other electronic payment information. Researched internal GL and Fed master account balancing discrepancies. Monitored and acted on various internal reports including but not limited to non-post and non-sufficient funds exceptions, and stop pay suspects. Made decisions on charged off accounts and fee waivers. Assisted customers with ACH Origination, Remote Deposit, account reconciliation, online banking, and more. Met with Treasury Management customers to ensure a high level of satisfaction with the bank.Served as a member of Team Leadership and Information Technology Committees.
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Operations Assistant
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Oct 2017 - Feb 2019
Processed wires and ACH originations and returns. Maintained balanced internal GLs and researched and resolved any discrepancies. Assisted with various reports such as ATM balances, IOLTA accounts, exceptions, etc. Completed account research as needed.
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Customer Service Representative/Teller
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Feb 2016 - Oct 2017
Served customers by processing transactions and providing information and assisting with bank's products and services. Adhered to bank's policies and procedures and all applicable financial and security regulations.
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Community
