Experience

UptimeHealth

• United States
• Software Development
• 1 - 100 Employee

• Operations Associate

  • May 2023 - Present



2nd.MD

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Scheduling Support Coordinator

  • May 2022 - Jun 2023

  Serve as a liaison between 2nd.MD nurses and current members. Working collaboratively and efficiently with the nursing staff and other teams, you will schedule consults and follow-up with members to ensure they are prepared for and understand the consultation process.

• Personalized Local Support Specialist

  • Aug 2020 - May 2022

  Received requests for member assistance regarding local provider recommendations or community resources.Thorough investigation of requests to identify additional information needed, or additional resources that could/should be offered.Researched local providers or resources to evaluate: Insurance network coverage, quality measures, geographic alignment, and alignment with other stated member needs such as language, gender, and availability.Collected and disseminated of pertinent medical records (as needed) to support continuity of care.Facilitation of scheduling through sharing of collected information to involved parties, and/or direct assistance with initial appointment scheduling.Member follow up post recommendation to evaluate member satisfaction, resolution of request, and identification of additional support/resources needed. Show less

• Health Advocate

  • Nov 2019 - Aug 2020

  Steer end-to-end administrative functions answering over 40 member calls per day while distributing timely information based upon database analysis. Maintain streamlined customer service operations by overseeing satisfaction ratings and enhancing available resources. Provide members with specialized education regarding benefits and resources. Exceeded operational expectations resulting in promotion from Health Advocate within 9 months.



Texas Health and Human Services

• United States
• Government Administration
• 700 & Above Employee

• Texas Works advisor

  • Jun 2018 - Nov 2019

  Handled high-impact administrative and case completion processes with direct responsibility for propelling social services programs. Strengthened compliance by guiding eligibility review and verification of case data while tracking missing documents and liaising to resolve pending tasks. Championed client satisfaction by assisting in leadership training. Handled high-impact administrative and case completion processes with direct responsibility for propelling social services programs. Strengthened compliance by guiding eligibility review and verification of case data while tracking missing documents and liaising to resolve pending tasks. Championed client satisfaction by assisting in leadership training.



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Sales Specialist

  • Jul 2013 - Jul 2019

  Elevated customer service and sales outcomes through continuous sales techniques and data entry compliance. Maintained databases to efficiently handle incoming and outgoing calls. Supported administrative processes geared to upselling, handling inquiries, and providing product support. Dispatched service requests and executed sales training. Facilitated correspondence and reporting quality controls and customer satisfaction metrics while striving to continually improve customer service and sales levels, achieving $250,000+ in sales within 6 months. Show less