Experience

Fahe

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Loan Servicing Director of Default Management

  • Mar 2023 - Present

  United States Oversight of Default Management for the Loan Servicing Team.

• Default Compliance Specialist

  • Jul 2022 - Mar 2023

  Kentucky, United States Compliance Officer for Mortgage Loan Servicing. Ensure and maintain compliant policies and procedures.



IBERIABANK

• United States
• Banking
• 700 & Above Employee

• Bankruptcy Manager

  • Aug 2019 - Mar 2022

  Lafayette, Louisiana Area Oversight of workflow, productivity, and employee performance as it relates to review and decision of bankruptcy accounts. Identify and implement solution to improve processes with emphasis on reducing risk and improving efficiency. Worked in coordination with the collection/loss mitigation team support staff to implement an automated process through the collection system. Ensure proper quality control and Risk Managment to prevent audit findings and losses. Audit each individual case filing… Show more Oversight of workflow, productivity, and employee performance as it relates to review and decision of bankruptcy accounts. Identify and implement solution to improve processes with emphasis on reducing risk and improving efficiency. Worked in coordination with the collection/loss mitigation team support staff to implement an automated process through the collection system. Ensure proper quality control and Risk Managment to prevent audit findings and losses. Audit each individual case filing for system and preparation inaccuracies prior to filing with courts.

• Bankruptcy Supervisor

  • Oct 2017 - Aug 2019

  Lafayette, Louisiana Area Lead person for bankruptcy department on CFPB regulation changes that occurred in April 2018. Coordinated a complete restructure of the consumer bankruptcy process for IBERIABANK to create efficiencies that allowed a 40% reduction in staff. Created a full instructional training manual and procedure document.

• Bankruptcy Specialist

  • Sep 2015 - Oct 2017

  Lafayette, Louisiana Metropolitan Area Handled bankruptcy coding for new filings. Prepared and filed proof of claims, mortgage proof of claim attachments, notice of payment changes, reaffirmation agreements or any other documentation required in the case. Handled all case management including attorney contact or engagement due to objections, relief from automatic stay, etc. Handled processing of all trustee payments received monthly.

• Collection/Recovery Specialist

  • Jun 2014 - Sep 2015

  Lafayette, Louisiana Metropolitan Area Handled customer inquiries for Fresh Start Program (payment arrangements on a negative checking account balance) and setting up the Fresh Start arrangements in the system. Reported payments and new charges off accounts to third-party servicer. Handled 100+ collection calls per day.

• Account Management Specialist II

  • Jun 2011 - Jun 2014

  New Iberia, Louisiana, United States Reviewed new and closed accounts for proper documentation, file maintenance report for all deposit applications, and produced exception reports. Handled bankruptcy coding for any new bankruptcy filings for deposit accounts.Daily processing of unlisted items, NSF returns, chargebacks, and reconcilement. Review all stop payments and holds. Assist with reclamations and adjustments. Scan and index documentation. Assist in monitoring and reporting Reg D excess activity and file maintenance on… Show more Reviewed new and closed accounts for proper documentation, file maintenance report for all deposit applications, and produced exception reports. Handled bankruptcy coding for any new bankruptcy filings for deposit accounts.Daily processing of unlisted items, NSF returns, chargebacks, and reconcilement. Review all stop payments and holds. Assist with reclamations and adjustments. Scan and index documentation. Assist in monitoring and reporting Reg D excess activity and file maintenance on dormant accounts.

• Deposit Services Specialist II

  • Sep 2009 - Jun 2011

  New Iberia, Louisiana Assisted bank personnel with questions regarding customer inquiries. Processed and printed all account statement and notices for the entire portfolio. Handled all incoming and outgoing mail for the operations center. Quality control of maintenance changes performed by the deposit maintenance team. Monitored Ted flag reports for deposit accounts.



Laperouse Abstract Company

• Abstractor

  • Apr 2007 - Jan 2009

  New Iberia, Louisiana, United States Copied or summarized recorded documents, such as mortgages, trust deeds, and contracts, affecting title to property; examined mortgages, liens, judgments, easements, plat book maps, contracts, and agreements to verify legal description, ownership, restrictions, or conformity to requirements; analyzed encumbrances to title, statutes, and case law, and prepared report encumbrances and actions required to clear title; prepared and issued title insurance policy; searched records to determine if… Show more Copied or summarized recorded documents, such as mortgages, trust deeds, and contracts, affecting title to property; examined mortgages, liens, judgments, easements, plat book maps, contracts, and agreements to verify legal description, ownership, restrictions, or conformity to requirements; analyzed encumbrances to title, statutes, and case law, and prepared report encumbrances and actions required to clear title; prepared and issued title insurance policy; searched records to determine if delinquent taxes were due; and prepared correspondence and other records. Show less