Experience

March Air Reserve Base

• United States
• Individual and Family Services
• 1 - 100 Employee

• Desktop Support Specialist

  • Dec 2018 - Present



Cox Communications

• United States
• Telecommunications
• 700 & Above Employee

• Supervisor for Video/Data/Telephoe Technical Support and Account Services

  • May 2003 - Oct 2014

  Specialized in handling escalated situations involving technical issues related to billing discrepancies and also issues related to broadband cable, high speed internet and telephone services. Had to maintain or rebuild customer relations to ultimately resolve customer issues in an effort to retain our customers. Networked with internal customers locally and across the country in order to fix issues in a timely manner for our front line reps and escalated external customer inquiries. Worked well with others on my team and independently. Show less