Resident Account Manager/Customer Success Lead

• Oct 2018 - May 2020

-Streamlined the enrollment process for onboarding new clients, overall improving the client experience. -Communicated key information to Alfreds via team meetings and powerpoint presentations. -Provided excellent support to 40+ clients via zendesk, intercom, and email on a regular basis. -Played a key role in the development of improved company standard operating procedures (SOP) by acting as the primary support for the billing team, providing updated billing, auditing services, and… Show more -Streamlined the enrollment process for onboarding new clients, overall improving the client experience. -Communicated key information to Alfreds via team meetings and powerpoint presentations. -Provided excellent support to 40+ clients via zendesk, intercom, and email on a regular basis. -Played a key role in the development of improved company standard operating procedures (SOP) by acting as the primary support for the billing team, providing updated billing, auditing services, and data entry. -Aided in training and evaluating new Alfreds in the field Show less -Streamlined the enrollment process for onboarding new clients, overall improving the client experience. -Communicated key information to Alfreds via team meetings and powerpoint presentations. -Provided excellent support to 40+ clients via zendesk, intercom, and email on a regular basis. -Played a key role in the development of improved company standard operating procedures (SOP) by acting as the primary support for the billing team, providing updated billing, auditing services, and… Show more -Streamlined the enrollment process for onboarding new clients, overall improving the client experience. -Communicated key information to Alfreds via team meetings and powerpoint presentations. -Provided excellent support to 40+ clients via zendesk, intercom, and email on a regular basis. -Played a key role in the development of improved company standard operating procedures (SOP) by acting as the primary support for the billing team, providing updated billing, auditing services, and data entry. -Aided in training and evaluating new Alfreds in the field Show less

Frozen Dessert Lead

• Aug 2016 - Oct 2018

-Developed an updated menu of frozen desserts each week, utilizing unique and seasonal flavors. -Lead production of key components for all frozen desserts and oversaw quality control. -Enforced health and safety standards, providing training to other members of the pastry team. -Created warning and information cards for allergens and other dietary restrictions. -Developed an updated menu of frozen desserts each week, utilizing unique and seasonal flavors. -Lead production of key components for all frozen desserts and oversaw quality control. -Enforced health and safety standards, providing training to other members of the pastry team. -Created warning and information cards for allergens and other dietary restrictions.

Pastry Chef

• Dec 2015 - Jun 2016

-Designed complete dessert menus, including intermezzos and mignardise for a One Michelin Star Restaurant. -Requisitioned kitchen supplies based on the current menu and inventory levels. -Trained new kitchen staff and provided QA oversight on kitchen operations. -Designed complete dessert menus, including intermezzos and mignardise for a One Michelin Star Restaurant. -Requisitioned kitchen supplies based on the current menu and inventory levels. -Trained new kitchen staff and provided QA oversight on kitchen operations.

Pastry Cook

• Dec 2014 - Nov 2015

Extern

• Jun 2011 - Dec 2011