Experience

gogglesoc

• Canada
• Consumer Goods
• 1 - 100 Employee

• Digital and Marketing Intern

  • Sep 2021 - Present



UBC Centre for Teaching, Learning and Technology

• Canada
• Education Management
• 1 - 100 Employee

• Academic Continuity Rover

  • Sep 2020 - Jan 2021

  The primary duties of an Academic Continuity Rover are to provide initial or Tier 1 support for faculty members, TAs, and fellow students, and to support LT Hub activities during the COVID-19 pandemic. The role includes providing basic support and troubleshooting in the use of learning technologies, as well as providing appropriate referrals to other services such as the LT Hub, CTLT, UBC IT, and/or the Chapman Learning Commons. Work Preformed: Provided Tier 1 learning technology support to faculty members via Zoom, Collaborate Ultra, Skype for Business, or other online conferencing technologies by gathering information, analyzing the systems, determining the problem and providing a resolution if possible Troubleshooted technical issues and ensured that issues are reproduced, documented, and appropriately referred as needed Supported faculty members in the use of Canvas, such as uploading course materials; creating tests, assignments, etc.; and providing training on how to use other tools available within Canvas Supported and trained faculty members in the use of Zoom, Collaborate Ultra, Kaltura, Proctorio, Respondus LockDown Browser, and other tools as appropriate Supported and trained faculty members on the creation of DIY video and the use of screencasting tools, including recording technologies and editing software such as Camtasia, Kaltura, and iMovie Created clear and detailed step-by-step documentation Supported the activities of the LT Hub and its staff by assisting with documentation, editing, and other duties as necessary Referred faculty members, as appropriate, to faculty-based teaching and learning support units, to the LT Hub, to CTLT, and/or to the IT Service Centre for services they need Maintains an accurate record of issues faced by faculty members Performed other duties as assigned Show less



The University of British Columbia

• Canada
• Higher Education
• 700 & Above Employee

• Collegia Advisor

  • Aug 2018 - Apr 2019

  UBC Collegia is a “home away from home”, where first year commuter students can connect to a community in a comfortable space. Students are placed into a particular Collegium, where they can use the space to socialize, study, eat, relax between classes and engage in programming The UBC Collegia Advisors act as a vital peer network by sharing their own university experiences and inviting students to explore different UBC resources. The Collegia Advisor acts as a UBC ambassador through role modeling and active engagement, which in turn drives the success of UBC Collegia. Collegia Advisors will greet members, answer questions, liaise with faculty and serve as space stewards, while educating students through both passive and social activities. Work Preformed: Provided members with information and assistance for personal, academic and administrative concerns and make appropriate referrals. Proposed, implemented, and evaluated programs and events which were varied in both content and target audience. Programs created by me were educational, social, cultural or recreational in nature and supported the Collegia community-building model. Assisted the rest of the UBC Collegia team in promoting and implementing events and activities, and participated in the selection of these programs. Built a rapport with and supported the Prof-in-Collegia faculty member. Participated in opening and closing duties and staff the space to answer questions and build connections with students during operational hours Show less