Vice President, Sales and Account Management

• Feb 2023 - Present

Vice President, Product

• Jan 2022 - Apr 2023

Sr. Director, Client Success

• Jan 2016 - Dec 2021

• Strategic account & relationship management of OceanX’s largest clients • Identify strategic priorities for each account and work with executives and internal teams to prioritize, forecast, and enable execution• Provide thought leadership to promote growth initiatives at both OceanX and clients• Responsible for revenue, relationships, and identification of upsell opportunities • Collaborate and strategize with other leaders in sales, marketing, product, technology, fulfillment, logistics, customer care and legal • Develop business cases and proposals, and involved in pre-sales as needed• Direct oversight of technical account managers, project managers, and business analysts• Key member of the OceanX PMO and Technology steering committee • Drive new client onboardings, across teams to setup eCommerce sites, WMS systems, order and payment processing, business analytics, operational reporting, fulfillment & operations readiness, customer care agent scripting & oversight, and inbound telemarketing Show less

Sr. Program Manager

• May 2012 - Jan 2016

• Program managed a mix of technology, fulfillment, operations, and customer care projects and programs • Led resources and teams, managed budgets, set priorities, and led executive communication • Led GR’s largest program to implement new quality systems and processes across the enterprise • Delivered an enterprise product lifecycle management (PLM) system to automate and improve packaging, product, formulation, labeling, marketing and regulatory compliance processes • Launched TrackWise to modernize GR’s enterprise CAPA and deviations processes • Managed GR's custom order and subscription management platform, including the migration of large brands such as Proactiv, Cindy Crawford’s Meaningful Beauty and Chaz Dean’s Wen • Implemented an enterprise stability management system (LIMS) for quality oversight and management of product shelf life and expiration dating • Documented and redesigned GR’s new brand launch process. Involved process definition, process mapping, pitching recommendations to executives and department representatives. • Vendor evaluation, selection and management • Delivered FDA compliant projects to meet GMP and 21 CFR Part 11 regulatory compliance Show less

Global Project Manager

• May 2011 - May 2012

• Directed and led the launch of J&J’s artwork, labeling and digital asset management platform in EMEA, Canada and Asia Pacific • Led platform prioritization sessions with internal and vendor management teams. • Implemented process improvements in the areas of priority management, change management, and vendor management. • Managed project finances, schedule, resources, scope and stakeholder communication. • Delivered projects to meet 21 CFR Part 11 regulatory compliance. • Directed and led the launch of J&J’s artwork, labeling and digital asset management platform in EMEA, Canada and Asia Pacific • Led platform prioritization sessions with internal and vendor management teams. • Implemented process improvements in the areas of priority management, change management, and vendor management. • Managed project finances, schedule, resources, scope and stakeholder communication. • Delivered projects to meet 21 CFR Part 11 regulatory compliance.

PMO Project Manager

• Jan 2010 - Sep 2010

• Created a Wholesale fund offering for Perpetual’s customers and financial advisors. • Developed the business case, project charter and project management plan. • Chaired working sessions to drive consensus and buy-in across departments. • Managed project budget, schedule, resources, scope and communication. • Created a Wholesale fund offering for Perpetual’s customers and financial advisors. • Developed the business case, project charter and project management plan. • Chaired working sessions to drive consensus and buy-in across departments. • Managed project budget, schedule, resources, scope and communication.

Project Manager

• Dec 2008 - Dec 2009

• Deployed Oracle’s global product ordering solution across Asia • Defined and monitored KPI’s to drive and maintain product adoption • Developed the global project management framework for product deployments • Designed country specific ordering processes to conform to regional standards • Managed project schedule, scope, resources and communication for each deployment • Produced key project documentation including the project charter / business case • Facilitated project steering committee and project team meetings • Managed diverse stakeholders across multiple internal business and technology teams Show less

Project Manager

• Sep 2006 - Aug 2008

Led and managed a variety of complex, enterprise projects • Re-architected Hilton’s global reservations and customer relationship management systems; implemented scalable, high-availability infrastructure to support Hilton’s core expansion strategy, and to support the increasing demand for online availability and reservation requests. • Setup Hilton’s Doubletree brand in China and Thailand; website setup, content management and integration with Hilton’s availability and reservations engine. • Guest profile management system improvements; provide front desk staff real-time guest information so they can deliver service appropriate to customer value • Call Center Technology implementation; web based call center center solution providing accurate, real-time information to call center staff and work at home agents. • Managed project time, scope, quality, resources, risks and issues, and performed cost estimation; 4 to 18 months, $50k to $5.75m & 2 to 21 resources • Vendor management: Sun Microsystems • Produced key project documentation including the project charter / project initiation form and project strategy Show less

Project Leader, Senior Application Programmer

• Apr 2001 - Jun 2006

Business Unit: Wealth Management - Projects & Unit Pricing Location: Sydney, Australia Business Unit: Wealth Management - Projects & Unit Pricing Location: Sydney, Australia

Management Consultant

• Jul 2000 - Dec 2000

Management Consultant

• Dec 1998 - Mar 2000