Experience

HealthPort Technologies

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Field Support Representative

  • Apr 2007 - Present

  Provide customer support in processing of insurance, legal and personal claims in accordance with federal HIPAA guidelines. Ensure the proper maintenance of workstations and peripherals. Deploy new workstations and applications, drivers. Configure system properties and hardware. Escalate more complicated issues to senior support staff and engineers. Perform weekly and monthly production audits in accordance with company guidelines. Handling heavy phone volume and customer request receipts.

• Field Rep

  • Apr 2007 - Jan 2010



Iron Mountain Inc

• Record Center Specialist

  • Mar 2003 - Nov 2006

  Processed media retrieval and all incoming media orders including, scanning carton barcodes and locations, storing items in record center, downloading scanned information, investigating and resolving all exceptions. Research and resolve discrepancies encountered during above processes and communicate difficult issues or problems to management. Processed media retrieval and all incoming media orders including, scanning carton barcodes and locations, storing items in record center, downloading scanned information, investigating and resolving all exceptions. Research and resolve discrepancies encountered during above processes and communicate difficult issues or problems to management.



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Electronics Sonar Submarine Technician

  • Aug 1997 - Aug 2002

  Responsible for maintaining and operation of sonar system electronics and auxiliary equipment. Coordinated divisional training and conducted quarterly training of subordinates in accordance with departmental requirements. Test equipment calibration officer and qualified Quality Assurance inspector for ships subsystems both electronic and mechanical. Outstanding interpersonal strengths noted by multiple service awards. Responsible for maintaining and operation of sonar system electronics and auxiliary equipment. Coordinated divisional training and conducted quarterly training of subordinates in accordance with departmental requirements. Test equipment calibration officer and qualified Quality Assurance inspector for ships subsystems both electronic and mechanical. Outstanding interpersonal strengths noted by multiple service awards.