Experience

Great Canadian Oil Change

• Canada
• 1 - 100 Employee

• Lube and tire technician

  • Jan 2023 - Present

  • Meets high-quality standards by following strict safety protocols and procedures • Dispatches multiple customers simultaneously in a timely manner and with high attention to detail • Maintains collaboration with colleagues to deliver seamless customer service • Handles, stores and disposes several hazardous materials such as engine oil, transmission fluid, and oil filters in a safe manner • Diagnoses tire defects to help customers decide whether a repair is possible, or if a replacement is required Show less



Telat Group

• Mexico
• Telecommunications
• 1 - 100 Employee

• Customer Service Specialist

  • Jul 2021 - Dec 2022

  • Managed the pre and post sales campaign from a US based company Carvana • Handled accounts in both English and Spanish • Interacted with 100+ customers daily through different channels such as chat, text, email and phone • Provided excellent and personalized product guidance, resolving post-purchase issues, following-up on registration processes, and opening new accounts • Captured large volumes of customer’s order data into the company’s platform with an accuracy rate of 90%+ • Maintained clear and constant communication with different departments to solve doubts and problems customers experienced with the product • Rapidly adapted to a new data collection system created by the company and provided guidance to team members for a seamless transition between software Show less



Carvana

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Customer Service Specialist

  • Jul 2021 - Dec 2022

  • Managed the pre and post sales campaigns • Handled accounts in both English and Spanish • Interacted with 100+ customers daily through different channels such as chat, text, email and phone • Provided excellent and personalized product guidance, resolving post-purchase issues, following up on registration processes, and opening new accounts • Captured large volumes of customer’s order data into the company’s platform with an accuracy rate of 90%+ • Maintained clear and constant communication with different departments to solve doubts and problems customers experienced with the product • Rapidly adapted to a new data collection system created by the company and provided guidance to team members for a seamless transition between software Show less