Experience

Sacramento Regional Transit District

• Truck Transportation
• 100 - 200 Employee

• Manager, Network & End User Operations

  • Jul 2017 - Present

  The purpose of this position is to manage independently the daily operations and maintenance support services for all District end-user and network infrastructure software and hardware. This is accomplished by training and supervising technical staff, managing projects, solving complex problems, making recommendations, administering budgets for planned and unplanned computer system and component replacements, and providing technical expertise and support. Other duties include researching and analyzing software and hardware issues, interacting with vendors and contractors, soliciting and evaluating bids for computer hardware, components, services, and software, diagnosing technical issues and dispatching the appropriate staff, and managing escalated calls/situations, including serving as third tier assistance for the help desk.

• Network Operations Engineer

  • Nov 2015 - Jul 2017



TOTLCOM Inc.

• United States
• Telecommunications
• 1 - 100 Employee

• Network Engineer

  • Sep 2009 - Aug 2015



Family Resource & Referral Center

• Non-profit Organization Management
• 1 - 100 Employee

• Information Technology Support Specialist

  • Sep 2008 - Sep 2009

  Provides maintenance of Server and desktop environment by analyzing requirements, resolving problems, installing hardware/software solutions and supporting internal IT Helpdesk. Provides maintenance of Server and desktop environment by analyzing requirements, resolving problems, installing hardware/software solutions and supporting internal IT Helpdesk.