Experience

Le Mirage Qatar

• Qatar
• Real Estate
• 1 - 100 Employee

• Front Office Supervisor (Acting Manager)

  • Mar 2020 - Present

  Currently working as Front Office Supervisor in Le mirage City Walk, Doha, Qatar from Mar 2020 till date. (Pre-opening Property) Job Description: ● Supporting the pre-opening activities and ensuring a smooth transition from pre-opening to full operation. ● Implementing, optimizing, and communicating workflows, policies, and procedures tailored as per brand standard. ● To make decision regarding operational issues in the absence of the Front Office Manager. ● Ensuring quality conducting daily walk-throughs to ensure quality standards and cleanliness in front and back of the house areas, as well as the technical services provided to guests, maintaining the highest quality standards as per brand required levels. ● Ensure Staff performance are being monitored and they are working within the policy and procedure set by the management. ● Assist the Front Office Manager/ General Manager to plan and execute all activities for the smooth functioning of the Front Office department. ● Be the final authority in dealing with all individual guest issues as they occur and try to resolve the issues to a satisfactory outcome for the guest and updates guest history accordingly. ● Performance of all special projects as requested by the General Manager. ● Ensuring good safety practices of employees and guests throughout the hotel, and proper emergency and safety procedures are followed. ● Conduct site tours of the hotels guest rooms and general areas. ● Act as manager on duty for the Reception, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise. ● Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual. ● Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.



Sheraton Grand Bangalore Hotel at Brigade Gateway

• India
• Hospitality
• 200 - 300 Employee

• Team Leader

  • Feb 2015 - Apr 2018

  Job Description:● Handling Cashiering and Front Desk Operations ensuring brand standards are adhered utilizing Process Based Management and keeping a tab on revenue loss checking high balances.● Monitoring customer database by ensuring correct information, preferences captured through effective enforcement of Customer Feedback system.● Taking care of reservations when required and ensuring correct rate applications also dealing with cashiering deviations and consolidated exceptions maintaining various daily reports.● Assisting Duty Managers as per business exigency and relieving Duty Managers during the peak operational hours. ● Formulating Task Competence Inventory for all colleagues to ensure flawless operation of the department, Team Building Activities, Training Plan for Operations & Soft Skills Training for Rooms Division.● In charge of Weekly Briefing Plan, Departmental Communication Meetings.● Handling guest incident and guest preferences.

• Room Controls and Business Centre

  • Aug 2012 - Jan 2015

  Job Description:● Handling Rooms control ensuring room blocking as per the guest preferences.● Handling Business center and Guest service department (Telephone Department)● Taking care of In room dining orders● Handling Internal and external calls all Inter-department requests.



Holiday Inn Beijing Deshengmen

• China
• Hospitality

• Guest Relations Officer

  • Feb 2012 - May 2012

  Job Description: ● Guest Engaging ● Handling Walking Reservation and Group Reservation ● Lobby Activities Job Description: ● Guest Engaging ● Handling Walking Reservation and Group Reservation ● Lobby Activities



ITC Grand Central, Mumbai

• India
• Hospitality
• 1 - 100 Employee

• Welcome Assistant

  • Mar 2010 - Feb 2012

  Job Description: ● Handled Internal and external calls ● All department request ● Departmental Training ● Ensure of all smooth operations. Job Description: ● Handled Internal and external calls ● All department request ● Departmental Training ● Ensure of all smooth operations.



VHB LIFE SCIENCES LTD

• Pharmaceutical Manufacturing
• 100 - 200 Employee

• Receptionist

  • May 2009 - Feb 2010

  Job Description: ● Handled Internal and external calls ● Guest Engaging ● Ensure of all smooth operations. Job Description: ● Handled Internal and external calls ● Guest Engaging ● Ensure of all smooth operations.


Hotel Sahara Star
• India
• Hospitality
• 300 - 400 Employee
• Communication Assistant

  • May 2008 - Aug 2008