Experience

Ayudhya Capital Services Co.,Ltd.

• Financial Services
• 200 - 300 Employee

• Vice President of Tele Alternative Sales and Insurance Services

  • Mar 2018 - Present

  Expert of Tele Alternative Channel with Digital and Traditional model, more than 300 members, mainly to require and co-project the new Tele system 360 degrees base on CX or Customer Experience and Business Transformer, lead and design key strategies to enhance business by building beyond relationships and manage event marketing and sales target to grow revenue potential, Insurance journey and better cx and initiative new business opportunities.

• First Vice President

  • Jul 2016 - Mar 2018

  Success Summary:• Customer Experience Implement • Verified BOT Market Conduct• Leader of Champion Y2018• Deliver Target and align into digital channel and traditional channel as company’s goalSuccess Summary:• Dedicate Call Initiative to make experience better for Customer and Call Center.• Revamp Process to improve Complaint Case reducing by 75% and Inquiry Case reducing by 50%• Improve sale quality to reduce %cancellation policy and improve %persistency to 82% at MOB1• Join Implement “First Choice Care” Show less



Generali

• Insurance
• 700 & Above Employee

• AVP, Partner Management Direct Business Channel and Telemarketing Management Bancassurance Channel

  • May 2015 - Mar 2018

  Success Summary: • Growth20% PPI Product on P-Loan • Implement Telemarketing Model at TISCO Bank Success Summary: • Growth20% PPI Product on P-Loan • Implement Telemarketing Model at TISCO Bank



Standard Chartered Bank

• United Kingdom
• Banking
• 700 & Above Employee

• AVP, Scorecard Development & Business Analysis Integrated Distribution, Integrated Distribution

  • Sep 2000 - Mar 2015

  Success Summary: • Responsibility for sale expansion project analysis. • Implement new balanced scorecard as per Group‘s guideline. • Responsibility for convert sale model from Agency to Fixed Term and Permanence staff. Success Summary: • Responsibility for sale expansion project analysis. • Implement new balanced scorecard as per Group‘s guideline. • Responsibility for convert sale model from Agency to Fixed Term and Permanence staff.