Rassim Ben Afia

Senior System Administrator at Compulite Business Solutions
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Contact Information
us****@****om
(386) 825-5501
Location
Ottawa, Ontario, Canada, CA
Languages
  • French Native or bilingual proficiency
  • English Full professional proficiency
  • Arabic Native or bilingual proficiency
Skills

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Amin ZELFANI

If you want things to get done in the most appropriate way taking into account all your requirements, Rassim is your best bet! He is resourceful and skillful, combining depth and breadth when it comes to IT knowledge. Worked with Rassim and enjoyed it at human and technical levels alike. I saw him going above and beyond in meeting needs and deadlines in tough and tricky situations. I strongly recommend Rassim to any critical thinking company.

Ahmed SOUISSI

Seeing Rassim at work is a real pleasure. He is one of my greatest models in leading men and dedication to work. He is not task-oriented.. more than that as he is a strategic thinker, and always in chase of optimization. He definitely gets work done, but always by the righteous and most valuable way. If you are looking for devotion and wonderful work ethics, Rassim will be a strength to your company.

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Credentials

  • Dale Carnegie Leadership and Management Training
    Dale Carnegie Training
    May, 2017
    - Nov, 2024
  • Cisco SMB Specialization for Account Managers
    Cisco
    Oct, 2014
    - Nov, 2024
  • APPT0512WBTT - AppAssure Technical Overview v3 - 0513
    Dell
    Jun, 2014
    - Nov, 2024
  • DBSSTT0409WBTT - Dell Blade Server Solutions - Technical v3 0613
    Dell
    Jun, 2014
    - Nov, 2024
  • DROC1111WBTT - DPACK Running and Obtaining the Collectors
    Dell
    Jun, 2014
    - Nov, 2024
  • Dell PowerEdge Server Technical v2
    Dell
    Jun, 2014
    - Nov, 2024
  • VRTXT0613WBTT - PowerEdge VRTX Technical Overview v2 0414
    Dell
    Jun, 2014
    - Nov, 2024
  • HP Sales Certified - Printing Solutions
    Hewlett-Packard
    Mar, 2014
    - Nov, 2024
  • HP Technical Certified I – Imaging and Printing Services and Solutions
    Hewlett-Packard
    Mar, 2014
    - Nov, 2024
  • Dell EqualLogic PS Series Storage Array - Configuration, Operation & Management
    Dell
    Jan, 2014
    - Nov, 2024
  • BSAC0110ILTT - Dell Blades Server Administration & Configuration
    Dell
    Nov, 2013
    - Nov, 2024
  • Dell Compellent University Pre Sales
    Dell
    Nov, 2013
    - Nov, 2024
  • Microsoft Certified Solution Associate Windows Server 2012
    Microsoft
    Nov, 2013
    - Nov, 2024
  • PVPS0108ILTT - Dell Powervault University Pre Sales
    Dell
    Jul, 2013
    - Nov, 2024
  • MCTS Windows 7 and Office 2010, Deployment
    Microsoft
    Jul, 2012
    - Nov, 2024
  • Microsoft Certified Solutions Associate: Windows Server 2008
    Microsoft
    Apr, 2012
    - Nov, 2024
  • HP Accredited Integration Specialist (HP Proliant ML/DL/SL Servers [2010])
    Hewlett-Packard
    Jun, 2011
    - Nov, 2024
  • MCITP Server Administrator on Windows Server 2008
    Microsoft
    Jun, 2011
    - Nov, 2024
  • MCTS Windows Server® 2008 Active Directory, Configuration
    Microsoft
    May, 2011
    - Nov, 2024
  • MCTS Windows Server 2008 Network Infrastructure configuration
    Microsoft
    Apr, 2011
    - Nov, 2024
  • Windows Server 2008, Server Administrator (MCITP)
    Microsoft
    Jan, 2011
    - Nov, 2024
  • HP Certified Professional (HP2-T16 Industry Standard Architecture and Technology)
    Hewlett-Packard
    Nov, 2010
    - Nov, 2024
  • Brainbench Certified Computer Fundamentals Master (Windows XP)
    Microsoft
    Aug, 2010
    - Nov, 2024
  • Fujitsu PRIMERGY Install and Manage Windows
    Fujitsu
    Dec, 2009
    - Nov, 2024

Experience

  • Compulite Business Solutions
    • Canada
    • Information Technology & Services
    • 1 - 100 Employee
    • Senior System Administrator
      • Jul 2021 - Present

      Providing support for a growing customer base on various levels such as administration of customers IT infrastructure components, monitoring and troubleshooting of Windows server based platforms, on-prem and online messaging systems (Office 365, MS Exchange, MS Azure), Proactive Monitoring, Patch management, Backup and restoration operations, deployment of new solutions and platforms, end-user support. Providing support for a growing customer base on various levels such as administration of customers IT infrastructure components, monitoring and troubleshooting of Windows server based platforms, on-prem and online messaging systems (Office 365, MS Exchange, MS Azure), Proactive Monitoring, Patch management, Backup and restoration operations, deployment of new solutions and platforms, end-user support.

  • Costco Wholesale Canada
    • Canada
    • Wholesale
    • 700 & Above Employee
    • Customer Service Representative
      • Sep 2020 - Jun 2021

      * Answering member’s calls and assisting in resolving all sort of issues they might encounter. * Analyzing and fulfilling member’s requests for price match, refunds, exchanges and cancellations. * Answering member’s calls and assisting in resolving all sort of issues they might encounter. * Analyzing and fulfilling member’s requests for price match, refunds, exchanges and cancellations.

  • FIS
    • United States
    • Information Technology & Services
    • 700 & Above Employee
    • Senior System Administrator / Team Lead
      • Apr 2017 - Nov 2019

      •Led a team of seven IT pros into successfully managing and supporting a large and complex 24/7 production environment regaining a long lost trust with customers and allowing the team to grow stronger still today. •Mentored junior team members on work processes, improved task distribution, validated design changes, documentation and deliverable. •Established efficient Incident, problem and change management processes improving root cause analysis and troubleshooting delays. •Performed proactive monitoring and reporting on a daily basis (Nagios / Qradar) and subsequent remediation actions. •Contributed to the existing disaster recovery plan and participated to the yearly drill exercise for various platforms. •Conducted OS hardening and vulnerability remediation actions for the Windows and VMware systems, resulting in a PCI DSS 3.2 compliant environment. •Reworked the Active directory services topology from scratch in order to provide a cross sites, systems and businesses AAA authority as part of the IT governance plan. •Improved and built upon the existing VMware infrastructure (ESX, Vsphere by remodeling the platform topology and adapting the industry best practices and standards. •Validated the deliverables, standardized the structure and content of the knowledge base (Confluence). Show less

  • EaseiT
    • Tunis, Tunisia
    • IT Consultant and business owner
      • May 2015 - Nov 2016

      •Designed, planned & took part in the implementation of several highly available network infrastructures all the way from "rack and stack" phase to the support phase, solutions were based on HP and Dell enterprise server and storage hardware, Cisco networking hardware, and Microsoft and VMware software solutions. •Counselled on and validated new designs and design changes before release for customer projects. •Conducted Infrastructure auditing and sanity checks missions. •Delivered several cloud based solutions around Microsoft's Office 365 and Microsoft Azure (MFA) •Supervised and coordinated the work of internal and / or external contractors, monitored KPI’s thorough the contractual relationship. •Cross functionally worked with different teams in B2B presales to responds to requests for proposal and requests for information. •Ensured a technological watch to maintain the adequacy of resource’s skills to the needs of the company and guide strategic choices towards better solutions. •Constantly developed business relationships with official representatives of various suppliers and editors (Microsoft, Dell, HP, Fortinet, Cisco), making good use of the Show less

  • PROXITEC
    • Tunisie
    • Presales System Engineer
      • Aug 2014 - Apr 2015

      •Worked on a broad range of solutions involving various technologies and concepts (Blade based form factor hardware, thin clients, enterprise backup solutions, Business continuity plans. etc...) •Prospected potential customers and assessed their functional project requirements transforming them into value optimized technical solutions. •Held presentations, demos and workshops around Microsoft VDI, Dell server’s portfolio and print management solutions (Papercut MF). •Coordinated with third party providers and team members by streamlining operations and workflow meeting deadlines and achieving customer satisfaction. •Occasionally held presentations, demos and workshop around Microsoft VDI, Dell server’s portfolio and print management solutions (Papercut MF). •Attended company seminars to increase understanding and knowledge of products, mainly HP, Dell, Cisco and Microsoft. •Managed and coached a team of four into providing a stellar customer service and experience considerably growing the company portfolio. Show less

  • PROXITEC Services
    • Tunis, Tunisia
    • Network and System Administrator
      • Jan 2012 - Jul 2014

      •Implemented, managed and supported a highly-available network infrastructure based on Microsoft Windows Server and HP Blade hardware. •Upgraded legacy software to their modern versions (Microsoft Exchange Server, Microsoft SQL Server, Microsoft IIS, DNS and DHCP Servers, desktop applications). •Audited the company software inventory and brought it into compliance with various license agreements. •Orchestrated upgrades to storage hardware and software configuring software and hardware iSCSI SAN appliances as well as NAS and DAS storage hardware. •Set up, optimized and managed network equipment (Fortigate, Ubiquiti, HP) •Set up, optimized and managed network equipment and firewalls (Fortigate, Cisco, Ubiquiti, HP), established long range out of band site to site VPN interconnections between the company’s HQ and branch offices. •Installed and configured all of the company’s user facing software as well as all of the management stack tools: Operating systems, antivirus software, line of business apps, system center suite, Exchange server, SQL Server, HP SIM, Dell open manage, Microsoft RDS Remote App. Etc … Show less

  • PROXI SA
    • Tunisia
    • Retail Office Equipment
    • 1 - 100 Employee
    • Computer Technician
      • Jan 2010 - Dec 2011

      •Rack and Stack installing servers, storage, backup, network and power appliances and passive equipment. •Configured employees work stations, including all hardware, software and peripheral devices (Office tools, Anti-virus software, etc.) •Performed data backups and restoration testing. •Supported employees with advanced troubleshooting on helpdesk tickets. •Installed appropriate security updates (Patches, Hotfixes, Firmware updates). •Rack and Stack installing servers, storage, backup, network and power appliances and passive equipment. •Configured employees work stations, including all hardware, software and peripheral devices (Office tools, Anti-virus software, etc.) •Performed data backups and restoration testing. •Supported employees with advanced troubleshooting on helpdesk tickets. •Installed appropriate security updates (Patches, Hotfixes, Firmware updates).

Education

  • Higher Institute of Technological Studies of Rades (ISET Rades)
    University Diploma (2 years), Technology
    1999 - 2002

Community

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