Experience

FNIC Trusted insurance advisors

• United States
• Insurance
• 100 - 200 Employee

• Account Assistant, Personal Finance

  • Mar 2022 - Present

  Kimballton/Audubon Iowa



CDS Global, Inc.

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Manager

  • Feb 2015 - Nov 2021

  Harlan, IA Established positive rapport with customers, fellow managers, and customer service team members to maintain a positive and successful work environment. Assisted staff with resolving complex customer issues and implementing targeted solutions.

• Customer Service Representative

  • Mar 2002 - Feb 2015

  Harlan, Iowa, United States Delivered fast, friendly, and knowledgeable service for routine questions and service complaints. Maintained knowledge of company products and services to promptly resolve complaints and concerns.

• Data Entry Specialist

  • Nov 1998 - Mar 2002

  Harlan, Iowa, United States Typed and formatted documents according to predetermined standards. Edited work to ensure it was error-free, consistent, and adherent to guidelines.