Rasmus Wåhlander

CSI Manager Group Service Desk at Atea ASA
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Malmö Metropolitan Area, SE
Languages
  • Svenska Native or bilingual proficiency
  • Engelska Full professional proficiency
Skills

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Christoffer Nielsen

Jag har samarbetat med Rasmus i en elevdatorleverans mot en kommun i södra Sverige. Han är mycket ambitiös och arbetar alltid effektivt. Han tänker alltid proaktivt för att få leveransen att flyta på bättre samt att få en nöjd kund i slutänden.

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Credentials

  • ITIL Service Operation v3
    PEOPLECERT
    Dec, 2015
    - Nov, 2024
  • ITIL Foundation v3
    PEOPLECERT
    Nov, 2014
    - Nov, 2024

Experience

  • Atea ASA
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • CSI Manager Group Service Desk
      • Sep 2022 - Present

    • Group Service Owner
      • Jan 2019 - Aug 2022

      Responsible for all service desk services within the Atea group

  • Atea Sverige
    • Sweden
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Service Owner
      • Jan 2018 - Aug 2022

      Service Owner for service desk and security services.

    • Service Desk Delivery Manager
      • Jun 2016 - Dec 2017

    • Tekniskt Säljstöd
      • Feb 2016 - Dec 2017

    • Service Delivery Manager
      • Feb 2016 - Jun 2016

    • Service Desk Teamleader
      • Mar 2015 - Jun 2016

    • Service Desk Analyst/Incident manager
      • Sep 2013 - Mar 2015

      Service Desk Analyst at Atea.I helped customers with support/troubleshooting of their computers/phones via telephone.I also handled warranty and insurance cases.A large variety of customers aging from 12-60 years of age.At Atea worked at the service desk where we handle everything from catch & dispatch cases to AD configuring and server support. Cases are created in our case management system. Customers call us or they simply send an email to us describing their problem.I also handled the mobile phone cases for our biggest customer.Incident Manager at Atea Sverige ABI also work as an incident manager for the service desks biggest customer. As an incident manger it’s my responsibility to decide what priority the severe cases should have. I only handle priority 1 and 2 cases, when I decide a priority for the case I will contact the other 3rd party suppliers informing them about the problem, I also update the customers' IT-operators at least every hour so they stay informed on our progress with their problem. When a problem arises it is very important that you understand what will happen and what the effect are if this problem is not fixed as soon as possible, else the impact might be a lot worse.I also set up meetings when required with the 3rd parties and the business to do joint troubleshooting. Show less

    • Consultant
      • Aug 2013 - Sep 2013

      Consultat at the deployment of student computers at Vellinge municipality.

  • WhiT Scandinavia AB
    • Trelleborg, Sverige
    • IT Technician
      • Jun 2009 - Sep 2013

      Part time job as IT Technician/Support. Part time job as IT Technician/Support.

  • Telenor Inpli
    • Sweden
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Intern
      • Mar 2012 - May 2012

      During my internship at Network services I got to work with Aruba and Cisco switches/routers. I studied Aruba closely during the 10 weeks I was there. I worked a lot with support cases and I was able to configure Aruba and Cisco products on my own. Trying out the Aruba UI and CLI was a very good experience since I had only worked with Cisco during my time at school. I gained experience with PXE-boot. During my internship at Network services I got to work with Aruba and Cisco switches/routers. I studied Aruba closely during the 10 weeks I was there. I worked a lot with support cases and I was able to configure Aruba and Cisco products on my own. Trying out the Aruba UI and CLI was a very good experience since I had only worked with Cisco during my time at school. I gained experience with PXE-boot.

  • IT-Hantverkarna, nu ECIT Solutions Pro AB
    • Sweden
    • Information Technology and Services
    • 1 - 100 Employee
    • Intern
      • Feb 2012 - Feb 2012

      2 weeks internship. 2 weeks internship.

  • PEAK-IT
    • Netherlands
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Consultant
      • 2012 - 2012

      Two days of work at Hermods. Two days of work at Hermods.

  • AddPro AB
    • Information Technology & Services
    • 200 - 300 Employee
    • Intern
      • Nov 2010 - Nov 2010

      4 weeks internship, divided into 2 parts, november 2010 and november 2011. 4 weeks internship, divided into 2 parts, november 2010 and november 2011.

Education

  • NTI Yrkeshögskola
    Cisco certified network administrator, Cisco CCNA Exploration and Security
    2012 - 2013
  • NTI Gymnasiet
    2012, Computer Systems Networking and Telecommunications
    2009 - 2012

Community

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