Experience

Ticketmaster Sverige

• Sweden
• Entertainment
• 1 - 100 Employee

• Fan Experience Team Lead

  • Feb 2023 - Present



Tele2

• Sweden
• Telecommunications
• 700 & Above Employee

• Customer Success Specialist

  • Aug 2021 - Feb 2023

  Acts as a representative between customer support and our large corporate(and government)- customers and vice versa. Specialized in about 10-15 customers and their agreements and services. Works closely with the customers sales team including KAM, TAM and product owners. Also works closely with the operations team for customer support with evaluating and improving guidelines and ways of work for our agents.

• Daily operatons manager

  • Aug 2019 - Aug 2021

  Responsible for the daily operation and Internal support for a group of 25 employees. Also administrative part responsible for evaluation and development to improve guidelines and coach the group.

• Customer Service Agent

  • Jul 2016 - Aug 2019

  Customer service agent towards customers with large frame agreements and very complex technical solutions.



Academic Work; (Consultant at Tele2)

• Stockholm, Stockholm County, Sweden

• Customer Service - Invoice Specialist

  • Aug 2014 - Jul 2016

  Started as a customer service agent. Worked towards customers with large frame agreements and complex technical solutions . Then became responsible for incoming / outgoing invoicing and major invoice investigations. Started as a customer service agent. Worked towards customers with large frame agreements and complex technical solutions . Then became responsible for incoming / outgoing invoicing and major invoice investigations.



GoExcellent

• Backoffice Administrator

  • Jan 2014 - Sep 2014

• Customer Service

  • Jan 2013 - Dec 2013



Frilans

• Stagehand

  • Mar 2008 - Jan 2013



Rookiefestivalen

• Production Manager

  • May 2011 - Oct 2011



Hultsfredsfestivalen

• Stage Manager

  • Jul 2011 - Jul 2011



GoExcellent

• Customer Service

  • Jun 2010 - Aug 2010