Rasmus Nelson
Senior Customer Success Manager (KAM) at Scrive- Claim this Profile
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English Professional working proficiency
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German Elementary proficiency
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Swedish Native or bilingual proficiency
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Bio
Reidar Spångberg
Rasmus är en vänlig multitalang med hög arbetskapacitet och samvetsgrannhet. Rasmus behöver känna en passion för det han arbetar med, och har visat under flera perioder att han också har tålamodet och lojaliteten mot bolaget att rida ut tuffare perioder. Rasmus besitter en sällsynt blandning av systemförståelse, affärsförståelse och social skills som känns helt rätt när omvärlden nu digitaliseras i syfte att skapa affärsvärde.
Anna Sixtensson
Rasmus är en oerhört sympatisk, humoristisk och lojal person som jag är glad att jag fått möjligheten att arbeta med. När problem uppstår söker Rasmus lösningar och behåller fokus på resultat samtidigt som han påvisar en positiv inställning och entusiastisk framtoning oavsett karaktär på problem eller arbetsuppgiften. Rasmus är den kollega jag önskar alla!
Reidar Spångberg
Rasmus är en vänlig multitalang med hög arbetskapacitet och samvetsgrannhet. Rasmus behöver känna en passion för det han arbetar med, och har visat under flera perioder att han också har tålamodet och lojaliteten mot bolaget att rida ut tuffare perioder. Rasmus besitter en sällsynt blandning av systemförståelse, affärsförståelse och social skills som känns helt rätt när omvärlden nu digitaliseras i syfte att skapa affärsvärde.
Anna Sixtensson
Rasmus är en oerhört sympatisk, humoristisk och lojal person som jag är glad att jag fått möjligheten att arbeta med. När problem uppstår söker Rasmus lösningar och behåller fokus på resultat samtidigt som han påvisar en positiv inställning och entusiastisk framtoning oavsett karaktär på problem eller arbetsuppgiften. Rasmus är den kollega jag önskar alla!
Reidar Spångberg
Rasmus är en vänlig multitalang med hög arbetskapacitet och samvetsgrannhet. Rasmus behöver känna en passion för det han arbetar med, och har visat under flera perioder att han också har tålamodet och lojaliteten mot bolaget att rida ut tuffare perioder. Rasmus besitter en sällsynt blandning av systemförståelse, affärsförståelse och social skills som känns helt rätt när omvärlden nu digitaliseras i syfte att skapa affärsvärde.
Anna Sixtensson
Rasmus är en oerhört sympatisk, humoristisk och lojal person som jag är glad att jag fått möjligheten att arbeta med. När problem uppstår söker Rasmus lösningar och behåller fokus på resultat samtidigt som han påvisar en positiv inställning och entusiastisk framtoning oavsett karaktär på problem eller arbetsuppgiften. Rasmus är den kollega jag önskar alla!
Reidar Spångberg
Rasmus är en vänlig multitalang med hög arbetskapacitet och samvetsgrannhet. Rasmus behöver känna en passion för det han arbetar med, och har visat under flera perioder att han också har tålamodet och lojaliteten mot bolaget att rida ut tuffare perioder. Rasmus besitter en sällsynt blandning av systemförståelse, affärsförståelse och social skills som känns helt rätt när omvärlden nu digitaliseras i syfte att skapa affärsvärde.
Anna Sixtensson
Rasmus är en oerhört sympatisk, humoristisk och lojal person som jag är glad att jag fått möjligheten att arbeta med. När problem uppstår söker Rasmus lösningar och behåller fokus på resultat samtidigt som han påvisar en positiv inställning och entusiastisk framtoning oavsett karaktär på problem eller arbetsuppgiften. Rasmus är den kollega jag önskar alla!
Credentials
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Account Based Selling for AE:s
Sales Impact AcademyDec, 2022- Nov, 2024 -
Jolt: Combat Buyer Hesitation Certificate
Sales Impact AcademyNov, 2022- Nov, 2024 -
MB-200 Microsoft Power Platform + Dynamics 365 Core
MicrosoftJan, 2020- Nov, 2024
Experience
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Scrive
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Sweden
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Software Development
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100 - 200 Employee
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Senior Customer Success Manager (KAM)
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Jan 2022 - Present
As a senior customer success manager at Scrive I manage our biggest customers within the enterprise segment. These accounts have either more than 1 billion SEK in yearly turnover and/or more than 1000 employees. In this role I work in a deep strategic way together with my customers making sure to excel in adoption, satisfaction and expansions. I am being followed up by an individual quota/budget to reach.
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Customer Success Manager
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Feb 2021 - Dec 2021
Within this role my book of business consisted of approx 120-150 customers within the Medium and Large segment. One focus was to onboard new customers by conducting training sessions where key functionalities of our product where demonstrated. The goal was to speed up the adoption and the ROI. Another focus was to analyze existing customers to make sure their usage correlated with their investment, but also to identify up-sell opportunities - aiming for extended usage of our different solutions, within a broader range of departments where e-singing could create happy users and customers. Key areas: e-signing, e-ID, retention, win-back, up-sales, onboarding, training sessions, churn, adoption, ROI, customer centric, continuous improvements, account plan, best practice, customer analyzes, system integrations, API, Tableau, Salesforce, PE Accounting, Google Workspace, MixMax, Confluence, ZenDesk, Bob. Show less
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CGI
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Canada
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IT Services and IT Consulting
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700 & Above Employee
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CRM Functional Consultant Dynamics 365
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Sep 2019 - Nov 2020
At CGI I worked as a functional consultant within Dynamics 365 from Microsoft which is a a cloud-based business applications platform that combines components of customer relationship management (CRM) and enterprise resource planning (ERP). I contributed in different kind of projects/assignments where the goal was to help customers along the journey towards a more efficient, automated and profitable client management. Key areas: Dynamics 365, GAP Analysis, Functional Requirement Management, Testing, Configuration, Customization, Functional Design Document, Change Management, Training, Application Management, Process Modelling, Workshops, Jira, Xops, SCRUM, Office 365. Show less
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The Adecco Group
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Switzerland
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Human Resources Services
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700 & Above Employee
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Business Development / CRM
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Mar 2017 - Aug 2019
Responsible of Adecco Group Sweden´s CRM system which was built on the Salesforce platform and contained approx. 350 end users related to different brands and branches. I was the link between functionality requests from the Swedish business and development teams and communicated on daily basis with national and international colleagues, suppliers and stakeholders. My goal was partly to implement new functionalities and modules which makes it easier for the business to increase sales, and partly to make sure the users understand and use the system. Some keys I used to succeed were: Focus on achieving and remaining data quality, careful requirement description validated by business, careful testing, change management, training of local super users, usage of best practice, follow ups and encouraging of feedback. Key areas: Salesforce.com, Case Management, NPS, Change Management, Training, Quality Data, System Integration, End-to-End solution, CRM, BAT (Business Acceptance Testing), Financial Data, Reports and Dashboards, Lead Generator, Salesforce Consultant, Business Case, Customer Experience, Webinars, Release Management., ReQtest, Pardot, SNOW, HP ALM. Show less
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Business Line Developer / B2B
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Nov 2010 - Feb 2017
Worked strategically to improve our business line Adecco Student, and then to communicate the progress – both internally and externally. Among other things I implemented, and further developed, a SaaS booking system that simplified the everyday work life of my colleagues, customers and associates with the goal to increase the revenue within my business line. My effort was effective, increasing the yearly revenue in my region from 34 MSEK to over 80 MSEK during my years as a business line developer. The web based booking system was such a success story that I got the opportunity to implement it within businesses of Adecco Switzerland, Denmark and Finland. My external relations consisted of client visits where I explained “what´s in it for me” for the clients, and job fairs at universities to attract students to Adecco Student.Key Areas: SaaS, Employer Branding, Sales Visits, Business Meetings, Content Marketing, Self Service Booking System, Campaigns, Group Interviews/Introductions, Presentations, B2B-Sales Show less
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Business Manager
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Feb 2008 - Nov 2010
Responsible for 25-40 associates at different kind of assignments. Created requirement profiles after consultative dialogue with clients. Wrote selling and clear adds to attract the best associates. I also held regular follow up meetings with clients and associates to improve relations and performance.
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IKEA
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Netherlands
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Retail
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700 & Above Employee
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Kitchen planner
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Jun 2000 - Apr 2010
I helped customers to plan their new kitchens with the help of a drawing tool. The role required the ability to find creative solutions within a stressful environment, where I had to be a really good listener and be able to retain a high level of service despite the high workload. I also got a mentor role where I, in a motivating and pedagogical way, taught new employees different tools and line of products. I helped customers to plan their new kitchens with the help of a drawing tool. The role required the ability to find creative solutions within a stressful environment, where I had to be a really good listener and be able to retain a high level of service despite the high workload. I also got a mentor role where I, in a motivating and pedagogical way, taught new employees different tools and line of products.
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Randstad RiseSmart Sverige
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Sweden
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Human Resources Services
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1 - 100 Employee
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Employee coaching
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Sep 2007 - Jan 2008
As part of a major reorganization my role was to help a company with a skill inventory of the employees. I helped around 80 employees to understand a specific educational material. The purpose was to help them to express themselves in a clear manner, in order to give the business management a realistic view of the skills within the company. I succeeded with my mission very well thanks to my pedagogical skills. As part of a major reorganization my role was to help a company with a skill inventory of the employees. I helped around 80 employees to understand a specific educational material. The purpose was to help them to express themselves in a clear manner, in order to give the business management a realistic view of the skills within the company. I succeeded with my mission very well thanks to my pedagogical skills.
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Education
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2003 - 2007
Lund University
Bachelor's Degree, Psychology
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