Dagsansvarlig (Salg- og servicemedarbejder)

• May 2022 - Present

Salg- og servicemedarbejder

• Jun 2015 - Dec 2021

A regular day consists of giving the best customer service while upselling and explaining Tivoli's offers to tourists as well as annual pass holders. The job also includes handling complains, with the desire to solve the complaint straight away, and create an overall good experience in Tivoli. Besides customer service, I'm also trained to sell concert and theatre tickets using following ticket systems (billetnet, billetlugen). A regular day consists of giving the best customer service while upselling and explaining Tivoli's offers to tourists as well as annual pass holders. The job also includes handling complains, with the desire to solve the complaint straight away, and create an overall good experience in Tivoli. Besides customer service, I'm also trained to sell concert and theatre tickets using following ticket systems (billetnet, billetlugen).

Udlejningen, Gl. Kongevej

• Mar 2017 - May 2017

Jobbet består i alt forekommende arbejde i forbindelse med reservation, udlejning og afregning af biler. Dvs. betjening af kunder pr. telefon, kundebetjening ved skranken og gennemgang af biler med kunden efter at bilen er kørt frem samt indtjekning af biler ved hjemkost. Derudover kan der være behov for hjælp i forbindelse med tankning af bilerne samt fysisk check af bilflåden. Udover ovennævnte opgaver i afdelingen vil der også være behov for kørsel i forbindelse med levering og afhentning af biler til kunder, værksteder samt andre af NordCar Gruppens afdelinger. Show less

Cafémedarbejder

• Nov 2014 - Apr 2016

Working in the cinema's café serving and selling MENU OFFERS and making different kinds of coffee (latté, cappucino, café au lait etc). Also working in the Ticket Office handling sales and reservations - not to forget, an overall always granting a great customer experience. Working in the cinema's café serving and selling MENU OFFERS and making different kinds of coffee (latté, cappucino, café au lait etc). Also working in the Ticket Office handling sales and reservations - not to forget, an overall always granting a great customer experience.

Trainee (Bartender)

• Jun 2014 - Sep 2014

Working in one of London's biggest cocktail-bar chains and receiving some of the best training in the UK regarding the company's "4 key points of bartending = Consistency, Knowledge, Skills and Interaction" and "5 key points of service". This included learning more than 100 cocktails by heart, free-pouring and working in the wee-hours. Working in one of London's biggest cocktail-bar chains and receiving some of the best training in the UK regarding the company's "4 key points of bartending = Consistency, Knowledge, Skills and Interaction" and "5 key points of service". This included learning more than 100 cocktails by heart, free-pouring and working in the wee-hours.

Guest Services

• Nov 2013 - Apr 2014

• Daily work inside as well as outside • Replying customer e-mails and updating the resorts website, sociale media etc. • Selling activities and ski tickets • Handling complaints • Granting all-around guest service at the Informations Desk • Daily work inside as well as outside • Replying customer e-mails and updating the resorts website, sociale media etc. • Selling activities and ski tickets • Handling complaints • Granting all-around guest service at the Informations Desk

Tour Guide / Rep

• Oct 2012 - Oct 2013

Working as a guide/rep for the Danish travelling agency called Star Tour (TUI NORDIC). • Guest Service via telefon/SMS/e-mails • Guest Service via Hotel service/visits • Bustransfer to- and from the airport • Handling complaints • Guiding excursions Working as a guide/rep for the Danish travelling agency called Star Tour (TUI NORDIC). • Guest Service via telefon/SMS/e-mails • Guest Service via Hotel service/visits • Bustransfer to- and from the airport • Handling complaints • Guiding excursions