Senior Business Development and Account Executive

• Jan 2023 - Present

Global Solutions Account Manager for the Gulf Cooperation Council (GCC) - Financial Institutions

• Nov 2018 - Dec 2022

• Servicing, managing & growing a portfolio of 75+ large global corporate accounts, in coordination with the Commercial Underwriter and the Risk Underwriter as well as the Information team locally and globally.• Proactive monitoring of account performance, in coordination with the risk UW team. And Guarantee an efficient policy administration: coordinate with the frontier (NGI) and the claims department to monitor documentation issuance, premium invoicing and payments, Claim and collection updates.• Customer Servicing: in line with the KPIs of the Client segmentation, ensure client satisfaction by organizing regular customer visits and preparing activity analysis and portfolio review• Implement the new policies: train the client on the policy documentation, the Online tool, the Claim process and the Sales declaration procedure• Understand customer requirements, ensure zero tolerance for customer dissatisfaction and deliver timely, error-free services. Handling day to day queries and escalating issues to relevant departments (Cofanet hotline, risk UW, Claims/collection)• Prepare policy draft & required endorsements for all renewals, and ensure compliance with Group rules (client, DRA rating, KYC, documentation compliance, Legal Department approvals when needed)• Develop Client’s Insurable turnover by identifying new coverage opportunities: new countries/ customers, new business lines/entities• Monitor overdue reports, credit limit exposure, utilization, and claim status on monthly basis.• Generate the activity report for all the customers on a monthly basis• Maintaining relationships between Coface and NGI (Frontier)/ Direct Accounts and Brokers such as MARSH, AON, AU GROUP, HOWDEN, NASCO, MALAKUT, PERL INSURANCE BROKERS, etc.• Global & Internal Reporting on Renewals, aging on outstanding Premiums, Sales Declarations, KYC & policy issuances• Meeting policyholders (GCC region) on a regular basis Show less

Policy Administration Officer

• Jan 2018 - Oct 2018

• Provide assistance to the Account Manager with client servicing • Global and internal reporting on renewals, aging on outstanding premiums, sales declarations, Know Your Customer (KYC) and compliance requirements • Preparation of client meetings and support on new business proposals • Responsible for the renewal process (drafting the policies and endorsements) of the existing large client portfolio• Responsible for all inquiries related to buyer's credit limits approval, claims’ follow-up and policy terms and conditions • Translation of Arabic documents for the Risk, Account Management and Claims Teams• Handling of the reporting tools and policy management systems Show less

Assistant Manager 2 - Bershka

• Aug 2016 - Oct 2016

• Responsible for the preparation of the staff schedule to ensure the shop manpower is effectively matched to the shop’s operational requirements that will enable the achievement of the highest standards and customer service at Optimum post• Participate and help the shop manager in meetings, to ensure all store activities, new products, objectives, and events are properly understood and communicated• Setting the daily, weekly, and monthly targets and helping the team with learning and training• Assist and support the shop manager in validating product orders and maintaining inventories to ensure effective and healthy stock management• General tasks include supervising employees, communicating with and helping customers, Staff Schedule• Window dressing and shop visual merchandising Developed loyal and highly satisfied customer base through proactive management of team customer service strategies• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales• Mentored sales team in applying effective sales techniques and delivering top-notch customer service• Planned team-building exercises to increase employee performance and job satisfaction• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences Show less

Visual Marchandiser - Bershka

• Aug 2014 - Jul 2016

Sales Associate - Bershka

• Aug 2012 - Jul 2014