Service Desk Ticket Mentor

• Feb 2023 - Present

- Processing tickets through Jira- Providing white-glove service to End Users- Utilizing Azure and Azure Active Directory- Providing support for M365 applications- Handling Hardware Requests and Setups- Creating Knowledgebase Articles for IT Support- Troubleshooting Windows 10, MacOS, iOS, and business software.- Supporting Peers with ticket maintenance and updating.- Gathering updates on ticket progression.- Gathering and presenting Service Desk statistics.- Supporting Service Desk Experts and Leads on daily tasks.- Identify trends in incoming tickets- Root cause analysis on issues- Providing level 2 technical support- Creating bridge calls to resolve priority issues- Providing technical documentation on resolving issues.- Identify trends and behaviors in Service Desk Analysts for ongoing personal improvement and development.- Driving tickets towards resolution.- Supporting the Service Desk team through escalations, technical support, and ticket resolution guidance. Show less

Service Desk Mentor

• Nov 2022 - Feb 2023

- Processing tickets through Jira- Providing white-glove service to End Users- Utilizing Azure and Azure Active Directory- Providing support for M365 applications- Handling Hardware Requests and Setups- Creating Knowledgebase Articles for IT Support- Troubleshooting Windows 10, MacOS, iOS, and business software.- Supporting Peers with ticket maintenance and updating.- Gathering updates on ticket progression.- Assisting on gather Service Desk statistics for business presentation.- Supporting Service Desk Experts on daily tasks. Show less

Service Desk Analyst

• Sep 2022 - Nov 2022

- Processing tickets through Jira- Providing white-glove service to End Users- Utilizing Azure and Azure Active Directory- Providing support for M365 applications- Handling Hardware Requests and Setups- Creating Knowledgebase Articles for IT Support- Troubleshooting Windows 10, MacOS, iOS, and business software.

Chef Manager

• Oct 2021 - Mar 2023

Game Tester

• Feb 2021 - Sep 2021

Sous Chef

• Sep 2020 - Sep 2021

Groundsman/Climber

• Mar 2020 - Sep 2020

Structural pruning; Plant healthcare; Bracing and Cabling; Tree removals; Operating chipper, lift, loader, chainsaws, vehicles, and other equipment; Practicing safe work procedures; Assisting crew members; Customer Service. Structural pruning; Plant healthcare; Bracing and Cabling; Tree removals; Operating chipper, lift, loader, chainsaws, vehicles, and other equipment; Practicing safe work procedures; Assisting crew members; Customer Service.

Climber Apprentice

• Dec 2019 - Mar 2020

Structural pruning; Plant healthcare; Bracing and Cabling; Tree removals; Operating chipper, aerial lift, chainsaws, vehicles, and other equipment; Practicing safe work procedures; Assisting crew members; Customer Service. Structural pruning; Plant healthcare; Bracing and Cabling; Tree removals; Operating chipper, aerial lift, chainsaws, vehicles, and other equipment; Practicing safe work procedures; Assisting crew members; Customer Service.

Apprentice Climber Trainee

• May 2019 - Dec 2019

Line clearance; Operating chipper, aerial lift, chainsaws, vehicles, and other equipment; Practicing safe work procedures; Assisting crew members; Customer Service. Line clearance; Operating chipper, aerial lift, chainsaws, vehicles, and other equipment; Practicing safe work procedures; Assisting crew members; Customer Service.

Maintenance Assistant

• Jan 2016 - May 2019

Preventative Maintenance; Troubleshooting; Developing solutions to problems; Performed basic electrical, carpentry, plumbing, drywall, and HVAC repairs. Assisted Technicians with more complex issues. Assisted IT department with computer and tech setups before and after events. Moved equipment and staff belongings around the campus. Preventative Maintenance; Troubleshooting; Developing solutions to problems; Performed basic electrical, carpentry, plumbing, drywall, and HVAC repairs. Assisted Technicians with more complex issues. Assisted IT department with computer and tech setups before and after events. Moved equipment and staff belongings around the campus.

AM Cook

• Feb 2010 - Jan 2016

Prepared food for breakfast and lunch meals; Prepped dishes according to recipe guidelines; Prepared specific patient dishes in isolated environments due to food allergies or beliefs; Cooked and prepped food for caterings; Provided front end customer service; Opened the facility for morning shift; Managed a crew of six members until management arrived. Assisted staff with setups, tear-downs, and cooking of food items; Worked action stations; Developed new recipes according to patient surveys; Assisted management with ordering and recipe development. Show less