Experience

Triyock BPO

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Managing Director

  • Oct 2019 - Present

  -Creating a corporate strategy and tracking its progress to ensure that objectives are met. -Contributing to the maintenance and improvement of the company’s performance to ensure profitability. -Assuring the retention of trained personnel who will assist the company in accomplishing its goals and mission -Creating a marketing and public relations strategy to increase awareness of a business’s products, services, and overall brand. -Controlling and optimizing the use of the company’s resources -Managing the company’s budget and resource allocation -Developing strategic business plans to accomplish the company’s objectives -Monitoring trends and technological advancements to maintain a competitive edge. -Engaging in public outreach and promotional activities -Ascertaining that the company’s policies adhere to applicable laws and regulations -Managing resources, which includes recruiting, hiring, and retaining personnel. -Ascertaining that all employees are moving in the same strategic direction to accomplish the organization’s mission. -Creating and reporting on business plans, keeping an eye on their effectiveness and progress. -Conducting research and implementing new initiatives to increase revenue, reduce operating costs, and maintain competitive products while providing excellent customer service. -Manage and report on the successful implementation of a marketing strategy aimed at preserving market relevance and promoting products and services to increase sales. -Ensuring that key personnel, clients, and service providers are managed effectively. -Maintaining a high standard of product and service quality, customer support, and service level following service level agreements and other retention strategies. -Promoting employee wellness and adhering to labor laws and health and safety regulations to foster a diverse and positive work environment. Show less



QX Global Group

• United Kingdom
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Client Relationship Manager

  • May 2017 - Sep 2019



SignatureLex

• Panama
• Legal Services
• 1 - 100 Employee

• Junior Professional Associate

  • Jun 2015 - Apr 2017