Experience

Think and Learn Pvt. Ltd

• Education
• 300 - 400 Employee

• Relationship Manager (Business Operations)

  • Apr 2022 - Present

  Managed customer relationships, ensuring retention and renewals through proactive engagement and customer service. Handled service requests within designated TAT, ensuring prompt and satisfactory resolution to customer issues. Conducted data analysis to identify customer trends and insights, resulting in strategic initiatives to improve customer experience and increase revenue. Coordinated with cross-functional teams to ensure seamless service delivery and resolve customer issues. Led the learning and development of team members, providing training and coaching on customer service, data analysis, and sales skills. Oversaw the operations of a Byju's tuition center, ensuring smooth operations and optimal student experience. Handled customer queries and complaints through phone and email, ensuring prompt and satisfactory resolution. Processed customer orders and ensured timely delivery of products and services. Show less



Toppr

• India
• E-Learning Providers
• 700 & Above Employee

• Academic Consultant Coach

  • Dec 2020 - Jan 2022

• Academic Consultant

  • Nov 2019 - Dec 2020

• On Job Training

  • Sep 2019 - Nov 2019



SBI Card

• India
• Financial Services
• 700 & Above Employee

• Team Manager

  • Jan 2018 - Sep 2019

• Team Manager

  • Jan 2018 - Sep 2019



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Team Lead

  • Jan 2017 - Dec 2018

• Senior Executive

  • Mar 2015 - Jan 2017