Document Specialist

• May 2023 - Present

Client Relationship Manager

• Jan 2023 - Present

- Developed and maintained strong relationships with a portfolio of Managed IT services and Telecom clients assigned to me. - Served as the primary point of contact for clients, addressing their inquiries, concerns, and requests promptly and professionally. - I am able to understand client needs and provide tailored solutions and recommendations to meet their requirements. - Collaborated with internal teams, such as Business development, marketing, and technical support, to ensure seamless delivery of services to clients. - Conducted regular meetings and scheduled check-ins with clients to review their satisfaction levels, identify areas for improvement, and offer additional services or upgrades. - Developed summaries to assess each client's satisfaction level and determine targets for follow-up plans. Show less

Client Relationship Manager

• Jan 2021 - Nov 2022

- Established performance and service goals and held associates accountable for individual performance. - Created customer support strategies to increase customer retention, meaning the clients are inclined to renew the annual subscription. - Scheduled and attended meetings with clients and prospective clients as requested. - Performed duties and provided service in accordance with established operating procedures and company policies. - Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients. - Partnered with business leaders to deliver services that support company objectives and consistent with corporate values. - Achiever a Client Retention rate of 73% which was higher than standard industry rate of just under 50%. Show less

Risk Associate

• May 2014 - May 2020

Risk Analysis - Effectively managed the 25 Country reviews & Sovereign ratings, and review processes of allotted countries and regions. - Responsible for monitoring daily risk exposure and reporting any pertinent information to management. - Generate daily dashboards and risk reports using Microsoft excel. - Worked with MR M/MRC on RNiV (Risk not in VaR) demise project by the way of mapping positions to appropriate risk factors. - Developed automation tools using VBA to support BAU reporting. Show less