Experience

TRX, a Concur Company

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Process - Expert

  • Jul 2007 - Present

  Audit all carrier tickets and collect correct commission amount.Mentoring & coaching new team MembersLead and motivate team to facilitate achievement of SLA and to exceed customer expectationFacilitate and implement process improvement ideas to improve efficiencyHandle additional process responsibilities as and when delegated.Complete a monthly status report to the reporting manager and Clients.Develop and maintain all necessary training reports and logs – current and historical Ensure that policies and procedures are known and understood by team members. Show less

• Sr. Officer

  • Jul 2007 - May 2011

• Officer-Process

  • Jul 2007 - May 2011