Experience

TECHSOFIN

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Operations Manager

  • Mar 2020 - Present

  Handling sales team and Ops team to ensure that whole fleet at PAN India is up and running. Rider sourcing and onboarding for the rental business vertical. Manage riders and day to day operations. Drive revenue and collection for vertical. Responsible to build the team and driving the growth. Lead the vertical and ensure process SOPs are being set. Combinations for ground operations and PNL Ensure that down time of scooters in city are bare minimum. To ensure tracking and deployment of vehicles at customers end in respective cities. To ensure that there is no damage of any kind to the vehicle When new scooters arrive in Warehouse. Support Fleet Team /Dealer coordination for warranty /bike deliveries to rental customers etc. Maintain and monitor the data management system to organize fleets as per various schedules and requests. Provide direction to department staff to regulate budget cycle requirements and control the budgeting process. Meeting and coordinating with Customer to ensure prompt and efficient service. Ensure that entire team is aligned to business goals and are motivated all the time to ensure high performance Inventory Management (Two-Wheeler Vehicle) Show less



Neuron Credit

• Greater Bengaluru Area

• Operations Manager

  • Apr 2019 - Feb 2020

  Primarily responsible for setting up Quality team, Collection Team & Credit Team while managing them and working with internal teams (product, tech, data, customer success) to ensure a smooth operational flow from getting the customer application to KYC to disbursal of loans. Responsible for overall SLA delivery of the center. Prepare and execute dialer campaign strategy. Responsible to handle a region for collection of loan products. Effectively resolve complexities that may arise due to multi- functional (Quality, Training, Operations) team interactions within the center. Identifying and developing measurement standards for the improvement of performance and operational effectiveness of the collections team in the region. Understand call center delivery expectations, translate them into various delivery parameters (agent specs, potential sources, asset / infra needs, growth / shrinkage planning, reporting needs, costing development, change management, etc.) Ensuring collection targets are met consistently through the predefined productivity norms within the defined costs, time and quality parameters. Analyse MIS reports; identify trends and take appropriate action on the same. Responsible for Controlling attrition. Coordinate with support functions for recruitment/ on boarding/ training. Review performance with the Partner Centre Head and NAM at least once every month. Maintaining client billing records and publishing the same. Optimum utilization of resources- Display cost consciousness and optimum utilization of resources. Run reports and analyse data pertaining to the department and share with executive staff and managers of department staff as needed. Communicate with clients to build and maintain a strong working relationship and reduce the number of clients who stop working with the company. Handled team of more than 70 employees with domain expertise of credit, customer service and collection. Show less



Janalakshmi Financial Services

• India
• Banking
• 700 & Above Employee

• Operations Manager

  • May 2016 - Apr 2019

  Update on daily sales report, pricing, Campaign reporting & Customer service SLA metrics on a daily basis followed by creation of dashboards, Pivot tables. Developed standard operating procedure of MIS dashboards to allow for smooth operations and easy system maintenance. Follow up for the collections of dues on time as per the process and operational instructions in place. Coordinate with regional teams to ensure the on time collection on due date. - Collections follow ups to be done on daily basis. - All the operational guidelines to be followed meticulously. - Preparation of CIBIL report for Jana Kalyan Customers. Ensuring all dues are collected and credited in JFS account , should be posted to customer CBS account without delay as part of collection management - All the dues & over dues accounts to be collected & credited to the JFS account without any delay. - Preparation of OD report and Follow up for OD accounts to be done on daily basis. - Collections reconciliation to be done on daily basis for Jana Kalyan, Jana Kisan, ORIGO Portfolios. - Cluster wise DL for Jana Kisan Portfolio - Collection Profile Master of Jana Kisan Portfolio Coordinate with Insurance team to get timely insurance done for all customers as part of post sanction activities. - Complete details for customers to be provided to insurance team for timely registration under Jana Kalyan - Proper MIS to be maintained at head office Recovery/Collection Process - Coordinate with business partners for NACH registration and collection through NACH - Audit follow up to be done on regular basis. Proper MIS to be maintained at Head Office - Collection Incentive calculation for Jana Kisan Portfolio - Visit Report for Jana Kisan Portfolio - NACH registration , follow up with CAD /OPS team and MIS status publications for ORIGO Show less



InsPIRE Network for Environment

• India
• Environmental Services
• 1 - 100 Employee

• Internship

  • Apr 2015 - Jun 2015