Experience

Euforbia

• India
• Business Consulting and Services
• 1 - 100 Employee

• Head- Global Research

  • Sep 2018 - Present

  Lead Global Research at Euforbia (a boutique search firm, focused on the Digital startup eco-system in India). Key responsibilities include: # Mapping talent across skills & organisations at a global level # Extending support to the founder on assigned searches in terms of mapping, headhunting, reaching out to… Show more Lead Global Research at Euforbia (a boutique search firm, focused on the Digital startup eco-system in India). Key responsibilities include: # Mapping talent across skills & organisations at a global level # Extending support to the founder on assigned searches in terms of mapping, headhunting, reaching out to candidates, preparing industry & candidate reports # Networking constantly to build on the talent pool of active & passive candidates for assigned searches If you would like to talk to us about your next exciting move, please feel free to reach me at rashmeet@euforbia.com Show less Lead Global Research at Euforbia (a boutique search firm, focused on the Digital startup eco-system in India). Key responsibilities include: # Mapping talent across skills & organisations at a global level # Extending support to the founder on assigned searches in terms of mapping, headhunting, reaching out to… Show more Lead Global Research at Euforbia (a boutique search firm, focused on the Digital startup eco-system in India). Key responsibilities include: # Mapping talent across skills & organisations at a global level # Extending support to the founder on assigned searches in terms of mapping, headhunting, reaching out to candidates, preparing industry & candidate reports # Networking constantly to build on the talent pool of active & passive candidates for assigned searches If you would like to talk to us about your next exciting move, please feel free to reach me at rashmeet@euforbia.com Show less



BERLITZ

• Venezuela
• Primary and Secondary Education
• 300 - 400 Employee

• Language Center Director

  • Mar 2013 - Oct 2017

  # Meeting Financial Business Targets # Business Development # Customer Experience & retention # Instructor Hiring, Training & Management # Employee Hiring, Training & Management # Ensuring high standards of Operational Efficiency # Meeting Financial Business Targets # Business Development # Customer Experience & retention # Instructor Hiring, Training & Management # Employee Hiring, Training & Management # Ensuring high standards of Operational Efficiency



GENPACT

• United States
• Insurance
• 1 - 100 Employee

• Snr. Manager

  • 2006 - 2012

  This role as Master Trainer (English Language) involved conducting many Train The Trainer Programs (TTTs) and training trainers on English Grammar, Pronunciation & Soft Skills. Also developed training content, screened language and behavioural skills trainers, audited trainers, and worked end to end on client training requirement needs including the Bhutan Government, Indigo Airlines, WNS and Accenture. Also conducted many Voice Coach Programs with a focus on monitoring calls and feedback… Show more This role as Master Trainer (English Language) involved conducting many Train The Trainer Programs (TTTs) and training trainers on English Grammar, Pronunciation & Soft Skills. Also developed training content, screened language and behavioural skills trainers, audited trainers, and worked end to end on client training requirement needs including the Bhutan Government, Indigo Airlines, WNS and Accenture. Also conducted many Voice Coach Programs with a focus on monitoring calls and feedback giving skills for Voice Coaches. At NIIT UNIQUA, I also trained and certified Genpact and NIIT UNIQUA trainers on the Genpact language assessment tool. Show less This role as Master Trainer (English Language) involved conducting many Train The Trainer Programs (TTTs) and training trainers on English Grammar, Pronunciation & Soft Skills. Also developed training content, screened language and behavioural skills trainers, audited trainers, and worked end to end on client training requirement needs including the Bhutan Government, Indigo Airlines, WNS and Accenture. Also conducted many Voice Coach Programs with a focus on monitoring calls and feedback… Show more This role as Master Trainer (English Language) involved conducting many Train The Trainer Programs (TTTs) and training trainers on English Grammar, Pronunciation & Soft Skills. Also developed training content, screened language and behavioural skills trainers, audited trainers, and worked end to end on client training requirement needs including the Bhutan Government, Indigo Airlines, WNS and Accenture. Also conducted many Voice Coach Programs with a focus on monitoring calls and feedback giving skills for Voice Coaches. At NIIT UNIQUA, I also trained and certified Genpact and NIIT UNIQUA trainers on the Genpact language assessment tool. Show less



Carlson Marketing

• United States
• Advertising Services
• 300 - 400 Employee

• Snr. Account Executive

  • Nov 2001 - Jan 2006

  Conducted & managed a monthly Customer Satisfaction Index (CSI) Program on behalf of the Royal Bank of Scotland in the UK. This involved the production of reports from Branch to National level and their distribution across the banks’ network within the United Kingdom. Conducted & managed a monthly Customer Satisfaction Index (CSI) Program on behalf of the Royal Bank of Scotland in the UK. This involved the production of reports from Branch to National level and their distribution across the banks’ network within the United Kingdom.



KLM & Northwest Airlines

• United States
• Hospitality

• Reservations executive

  • Aug 2000 - Oct 2001

  Handling customer queries regarding the airline’s schedules, fares, policies and excess baggage rates.Making flight reservations. Handling customer queries regarding the airline’s schedules, fares, policies and excess baggage rates.Making flight reservations.



Grand Hyatt

• Hospitality
• 700 & Above Employee

• Guest Service Officer

  • Oct 1999 - Jul 2000

  Handling queries of inhouse guests. Handling queries of inhouse guests.